Change Execution Director, Fraud

Shape and deliver HSBC's multi-year global Fraud transformation, building the platforms, processes and operating model that let us deploy and refresh AI/ML fraud detection at pace across traditional and digital channels-safely, compliantly, and at scale.

Role Purpose

Lead a Global Fraud Programme delivering business and technology transformation to respond to rapidly evolving fraud threat vectors. You'll own the end-to-end programme strategy and execution, mobilising cross-functional teams across Fraud Operations, Fraud Management, Analytics, Technology and third-party partners, and ensuring successful transition into BAU.

Key Accountabilities

• Own end-to-end delivery of a complex, multi-year global change portfolio: strategy, roadmap, planning, governance, financials, risk and execution coordination across central and market teams.
• Deliver measurable outcomes, including implementation across IWPB markets (incl. Hong Kong, UK and CIB), managing $59m+ investment and delivering $183m gross benefits.
• Design and deploy a future-proof fraud decisioning ecosystem supporting Transaction Fraud and Account Management, enabling rapid model and rule updates.
• Provide thought leadership in decision systems, translating internal/external trends into executable fraud capability strategies (AI/ML and emerging technologies).
• Establish and run benefits tracking and commercialisation governance, ensuring delivered capabilities realise and sustain business case value.
• Optimise delivery cost and flow, promoting reuse, removing blockers, and embedding continuous improvement into planning and execution.
• Ensure adherence to the Change Management Framework aligned to FIM, with strong control discipline and transparent reporting.
• Lead and develop people: direct leadership of 12 reports and indirect leadership across a 250-300 person delivery organisation across regions and functions.
• Build strong senior stakeholder alignment across Fraud Ops, Analytics, Technology, Products and Second Line of Defence, including vendor and data-provider management.
• Act as a trusted advisor to FCS leadership-constructively challenging, keeping customer outcomes front-and-centre, and driving delivery of regulatory, operational and financial outcomes.

To be successful in this role, you will:

• Bring deep fraud management experience in financial services, with strong understanding of fraud operations, strategy and controls.
• Have a proven track record leading large-scale business + technology transformation programmes across multiple geographies and cultures.
• Be comfortable operating in modern data/decisioning landscapes: AI/ML, big data, data management, cloud ecosystems, decision systems (and ideally open-source tooling).
• Lead with pace and clarity-able to make trade-offs, manage ambiguity, and keep delivery aligned to both immediate needs and long-term strategy.
• Embed Agile and continuous improvement ways of working, coaching teams to deliver iteratively while maintaining strong governance.
• Demonstrate strong executive communication skills-able to turn complex qualitative/quantitative analysis into crisp decisions, reports and presentations.
• Be known for integrity and accountability: delivering what you commit to, protecting confidentiality, and following policies, processes and regulations.
• Build inclusive, high-performing teams and partnerships-valuing difference, succeeding together, and getting outcomes over activity.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.