Change Impact Assessor - 12 month fixed term contract

Internal use only: Grade I

About us  

We are The Very Group and we’re here to help families get more out of life. We know that our customers work hard for their families and have a lot to balance in their busy lives. That’s why we combine amazing brands and products with flexible payment options on Very.co.uk to help them say yes to the things they love. We’re just as passionate about helping our people get more out of life too; building careers with real growth, a sense of purpose, belonging and wellbeing. 

About the team

The award-winning Customer Care team live and breathe the Very Group values. You will find a group of diverse and inspirational colleagues where collaboration and innovation are embraced and celebrated. 

The Customer Care Change Team is at the heart of an ambitious programme that is transforming the services we provide to our customers. Working as part of a tight knit and supportive team, you may support programme led initiatives or cross tribe change which brings a degree of variety and challenge. 

About the role

Please note, this role is a 12 month fixed term contract

We are looking for an Impact Assessor to join us and lead or support the delivery of change across our global operation. This role will see you building relationships with key stakeholders within The Very Group and outsourced partner teams to ensure all changes are fully impacted across all of Customer Care’s line of businesses.   This is a fast paced, tight knit and dynamic team, where change is constant.

You will be able to energetically and proactively impact assess all change across Customer Care which will help deliver the change portfolio, you will support major programmes and cross community change.

Please note this is a Hybrid role and you will be required to work from our Head Office in Speke two days a week. 

About You

You will have strong communication and influencing skills with the ability to interact with stakeholders at all levels of the organisation. You’ll possess a high level of integrity and be able to challenge upwards and cross-functionally and you will welcome being challenged. 

Practical experience in delivering change in an agile environment using the appropriate methodology, learning & iterating frequently would be an advantage. 

The ability to work within a dynamic and changing environment where priorities and activities will be changing is vital. You will be able to respond energetically and proactively to drive change at a fast pace to help deliver the change portfolio. 

Key Responsibilities 

• Work with change requestor and other stakeholders to fully understand the problem statement.
• Using insight and process knowledge, determine the impact of change on individual teams both inside Customer Care and the wider business.
• Using process knowledge to determine any system impacts or new requirements.
• Understand and document any dependencies in order to deploy the proposed change.
• Apply prioritisation and scoring models for consistent assessment of proposed changes and associated risks.
• Support Change Managers in delivery planning and additional insight requirements.
• Fully document analysis and findings in line with agreed impact assessment framework to support PMO in prioritisation and horizon planning.
• Support the maintenance of the SVOC (Single view of change)

Some of our benefits

• Flexible, hybrid working model - after successful completion of your training, and 2 days per week in the office thereafter.
• Inclusive culture and environment, check out our Glassdoor reviews
• 23 days holiday + bank holidays.
• Udemy learning platform.
• Bonus potential (performance and business-related).
• Up to 25% discount on Very.co.uk
• Matched pension up to 6%
• More benefits can be found on our career site

How to apply

Please note that the talent acquisition team are handling this vacancy directly, and if successful in securing this role, you may be required to undertake a credit, CIFAS and CRB check.

What happens next?
Our talent acquisition team will be in touch if you’re successful so keep an eye on your emails! We’ll arrange a short call to learn more about you, as well as answer any questions you have. If it feels like we’re a good match, we’ll share your CV with the hiring manager to review. Our interview process is tailored to each role and can be in-person or held remotely.
You can expect a one-stage interview process for this position:

There will be an initial screening call with the Talent Acquisition team to discuss you’re your profile and the role in more depth.

Formal Interview – An onsite, in person interview.

An informal 45-minute interview with the hiring team to discuss your skills and relevant experience. This is a great opportunity to find out more about the role and to ask any questions you may have.

As an inclusive employer please do let us know if you require any reasonable adjustments.

If you'd like to know more about our interviews, you can find out here.

Equal opportunities

We’re an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.