Change Management Supervisor

The Supervisor, Change Management plays a critical role in enabling organisational transformation by supporting senior leaders in driving change. This role focuses on applying frameworks, best practices, measurement, communications, and coordination to ensure effective implementation and continuous improvement of McDonald’s execution of change.

Reporting to the Director, Strategic Change & Innovation, you will be an integral part of the global Change & Organisational Activation (OA) Centre of Excellence.

Primary Responsibilities

Support Evolution of Change Framework (‘Rules, Schools and Tools’)

• Seek feedback to ensure frameworks remain current and effective in partnership with Change Operations.
• Collaborate on updates to templates and tools to maintain consistency and usability.

Identify Best Practice and Drive Innovation

• Research industry standards and emerging trends in change management and organisational activation.
• Prepare briefing materials and presentations for senior leaders on change innovation.
• Partner with Change Operations to incorporate emerging trends into the Change & OA Framework.

Monitor and Report on Change Volume Across the Enterprise

• Maintain a central record of change initiatives and their impact level.
• Prepare summary reports for senior stakeholders on change activity volume and impact.
• Use enterprise-wide insights to inform the overarching transformation narrative in collaboration with Global Communications.

Support the development of the Modernising McDonald’s narrative

• Partner with the global comms team to provide input into the narrative on transformational change
• Act as a sounding board for the global comms team on the transformation narrative to ensure relevance for market audiences.

Enable Enterprise Change Capability

• Support knowledge-sharing sessions and learning series for partners and leaders.
• Advise and coach functional leaders on key Change Management decisions (e.g. strategy, execution, and measurement) to ensure alignment with McDonald’s change methodology.
• Maintain and enhance templates, tools, and best practices for change delivery.

Skills, Experience & Education

The ideal applicant will have exposure to Global Change Management initiatives in a consulting or inhouse environment. You will have a flexible approach, flowing to priority work and the complexity of global change programmes.

• Bachelor’s degree in Business, Management, Human Resources, or related field highly desirable.
• PROSCI, ADKAR or equivalent change management certification
• Experience with change methodologies and delivering change initiatives at a global scale.
• Desire to learn, curious in approach and resilient to competing priorities.
• Strong stakeholder management and influencing skills; self-starter with collaborative mindset.
• Comfortable working with a level of ambiguity
• Experience driving continuous improvement and best practices.
• Excellent verbal and written skills, with the ability to make the complicated simple
• Proficiency in MS Word, PowerPoint, and collaboration tools.

At McDonald’s we are People from all Walks of Life... 

People are at the heart of everything we do, and they make the McDonald’s experience. We embrace diversity and are committed to creating an inclusive culture that means people can be their best authentic self in our restaurants and offices, which helps us to better serve our customers. We have a strong heritage of diversity and representation within our communities, which we are proud of. The diversity of our people, customers, Franchisees and suppliers gives us strength.

We do not tolerate inequality, injustice or discrimination of any kind.  These are hugely important issues and a brand with our reach and relevance means we have a very meaningful role to play.

We also recognise our responsibility as a large employer to continue being active in our communities, helping to develop skills and drive aspirations that will help people to be more aware of the world of work and more successful within it, whether with McDonald’s or elsewhere.