Charges Advisor

3-month contract role with a local authority

Summary

Responsibilities

• Support the delivery of service charge processes for tenants and leaseholders, including billing, enquiries, and complaint handling.
  


• Assist with the annual rent and service charge setting process, ensuring accuracy in estimates, actuals, and apportionments.
  


• Contribute to the implementation of recharging policies and processes for tenants and leaseholders.
  


• Support the compliant delivery of Section 20 consultation processes.
  


• Assist in the recovery and enforcement of former tenant debts, including recommendations for write-offs where appropriate.
  


• Accurately process large volumes of financial and customer data to ensure correct charges are applied and income is maximized.
  


• Respond to customer enquiries and complaints professionally, ensuring timely resolution and a positive customer experience.
  

Requirements