Check-in Agent (Flexible Working) - Bristol Airport

Optime Group are proudly working in partnership with a well-known Bristol Airport ground handling supplier to recruit a team of Check In Agent's (Flexible Working).

What’s on offer:

• Rate of Pay: £13.77 per hour
• Weekly pay (Every Friday)
• 3 weeks of paid training provided (You must be available to attend the full three weeks training).
• You must pick up a minimum of 3 shifts per week. (Shift timing examples below)
• You must be able to pick up at least 1 shift each weekend.
• Please note that you will be required to work either Boxing Day or New Year’s Day. If you do not select a shift on one of these days, a shift will be automatically assigned to you for either Boxing Day or New Year’s Day.
• Ongoing shifts and development opportunities.
• Trained on multiple skills to operate effectively.

Start Date:

• 1st June 2026

Key Duties:

• Assisting passengers with checking in their luggage using the self service machines and processing documentation ahead of their travel.
• The role will require you to work on your feet for extended periods of time. This is due to check in areas being predominantly self service.
• The role covers all front of house customer service tasks, to ensure a smooth and seamless passenger journey through Bristol Airport.
• Greeting passengers on arrival at the airport and answering any queries passengers might have about their journey, assisting with any disruption and resolving issues.
• Check passengers’ travel documents, such as passports, and boarding passes, to confirm their identity and eligibility for travel.
• Collect any applicable fees for checked luggage, excess baggage, or other services, and process payments using point-of-sale (POS) systems.
• Manage and organise passenger queues to ensure an efficient and orderly check-in process, especially during peak travel times.
• Be prepared to respond to emergency situations, such as flight delays, cancellations, or disruptions in a calm and professional manner, providing passengers with updated information and solutions.
• Upholding airline standards and company values at all times in your customer service, personal presentation and timekeeping.
• There will be opportunities to up skill and complete airside boarding training.
• Full training will be given which involves 15 days of classroom-based training. (3 weeks in total)

Requirements:

• Valid Passport or Driving Licence /Birth Certificate or National ID card.
• This role requires you to stand for long periods of time (4-6 hours).
• UK Settled Status (If applicable)
• Proof of National Insurance
• Proof of (current) Address
• 5 Year Address History
• 5 Year Work Reference History
• Successful candidates will be required to complete a basic criminal record check following the interview in line with CAA requirements.

Shifts available:

Below are the shifts that will be available on the App, you must be able to work 3 shifts per week and able to work the AM shifts below. This is not a full-time role.

Please note there are only AM shifts available.

• 03:00am to 09:00am
• 03:30am to 09:30am
• 04:00am to 10:00am - THIS IS MOSTLY AVAILABLE. Anyone that is hired MUST be able to work this shift timing.

Please only apply if you can commit to picking up at least 1 shift each weekend.

*Minimum monthly hours required for training purposes.

PLEASE NOTE: As this position is in the aviation industry, successful applicants must be able to provide 5-year checkable history.

For an opportunity to interview for this fantastic role, please submit your CV to apply!

Optime Group is acting as an Employment Business in relation to this vacancy.