Choice Based Lettings Officer

• East Suffolk Council
• Address: East Suffolk House, Melton, Woodbridge IP12 1RT and Riverside, Lowestoft, Suffolk NR33 0EQ
• Salary: £28,598 - £34,434 per annum
• Hours: 37 hours per week
• Contract: Permanent

East Suffolk Council is an exciting place to work, delivering essential local services and making a real difference to a quarter of a million people across East Suffolk.

We currently have an opportunity to join East Suffolk Council's Housing Needs Team as a Choice Based Lettings Officer.

The role:

The post holder will provide a comprehensive Choice Based Lettings service to customers with varying levels of housing need to enable suitable positive outcomes in line with Part VI (Housing Register and Allocations), Part VII (Housing Advice and Homelessness) and the Homelessness Reduction Act 2017. Officers in the Choice Based Lettings team will focus on the Part VI area of need and service delivery.

What you will need:

It is desirable that the successful candidate will have previous experience within Social Housing Allocations or the Homelessness Sector. The candidate will also have good interpersonal skills & have the ability to remain calm in challenging situations. A good attention to detail is also required within this role. 

If you think you have what it takes to be successful in this role, even if you don’t meet all of the essential requirements, please apply. We would appreciate the opportunity to consider your application.

Why work for us?

East Suffolk Council is a great place to work and there are lots of benefits our employees can access. To find out more about why we are so proud of East Suffolk Council, take a look at our video and hear why our employees think it is such a great place to work (YouTube).

Here are some of the main benefits: 

• Generous leave entitlement (equivalent to 25 days a year, increasing to 31 days after 5 years’ service, plus bank holidays) 
• Local government pension scheme 
• Flexible working arrangements 
• Learning and development tailored to your role 
• A wide variety of staff support networks including access to health and wellbeing initiatives and programmes. 
• Discounts on mobile phones, computers, holiday and travel, fashion and clothing, health and beauty and many other products and services. 

Find more information about what we offer in our benefits brochure (pdf). 

To find out more

For an informal discussion regarding this post, please contact Samantha Hallam on (01502) 523130, or by emailing [email protected]

Closing date: 11 pm, 21 August 2026

Interview date: 4 September 2026

How to apply

Step 1 - Read the advert and the Job Description and Person Specification (docx/pdf)

Step 2 - Complete the Supporting Statement template (docx). Your statement needs to indicate how you meet each of the criteria contained within the Person Specification. Please use the template provided (other formats will not be accepted).

Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted.

For more information, check out the How to Apply section of our Career Site (URL).