CIPD HR Administrator (Family Care Programme Admin)

Job DescriptionJob Title: Family Care Programme Administrator (CIPD HR Administrator)Salary: Circa £30kHours: 37.5 per week / Monday-Friday / Office based with flexibility (WFH 1 day per week)Job Type: Permanent / Full TimeLocation: Goldman Sachs London OfficeClosing Date for this role: 1/7/24The Role:To support the effective delivery of the firms EMEA Family Care Programme Administration at a large corporate financial firm. To provide prompt and accurate advice to employees going through parenting leave transition and their managers. Contribute to a positive working environment, promoting the core values of the firm, Customer Service, Integrity Excellence and Partnership.What You Will Be Doing:Owning and managing the Parenting mailboxActing as the initial point of contact for all parenting policy and process queriesMaintaining employee’s parenting mailbox filesPromptly responding to, triaging where required and resolving queries to ensure that employees receive timely support and accurate adviceInitiating parenting leave process upon receipt of employee notification to take the leaveEscalating complex cases to Family Care Program Lead in timely mannerAdvising on and signposting to firm’s offerings and services relevant to parenting populationManaging the administrative requirements of the parenting leave processes including evidence and record keepingManaging weekly parenting communicationsEnsure parenting leave notification including leave changes and relevant evidence is obtained and provided to Medical Leave of Absence Team in timely mannerUpdating parenting data trackersAssisting employees with SMP1 Form processingUtilising the firm’s systems to fact find and resolve queries proactivelyEscalating vacation cases to Family Care Program Lead and wider Wellness Team and manage communications as appropriateUpdating internal intranet as and when requiredUpdating Parenting Meetings agenda and note takingSupport with Family Care Programme documents and collateral reviewSupporting with the year-end activities in partnership with other business functionsWhat We Are Looking For:Experience in a similar HR support roleExperience of working for a large corporate organisation with the ability to work in a fast-paced and demanding environmentHR background that would enable you to be confident in answering family leave queries and determining when to escalate to the correct line of supportExperience of planning, prioritising, and organising work on a daily, weekly, and monthly basis, individually and as part of a team, whilst ensuring the effective use of resources and delivering a high standard of work to tight deadlinesHigh level of computer literacyQualifications:Qualification – CIPD Level 3 (Minimum)Personal Attributes:Strong organisational and communication skills, and attention to detailStrong team player and self-starter, with excellent initiativeHighly motivated and driven while making positive impact and meeting deadlinesAbility to build trust and strong relationshipsAbility to work collaboratively as part of wider teamThrives in a fast-paced, dynamic environment while displaying calm approach and ‘can-do’ attitudeFlexibility to adapt to the evolving needs of the role and the firmBright Horizons are committed to creating inclusive environments where everyone has a sense of belonging and has the opportunity to contribute and thrive in meaningful and impactful ways. We are an inclusive employer and welcome people from all backgrounds to apply. We will consider reasonable adjustments required by applicants. If you share our passion, values, and have most of the skills listed, we encourage you to apply – as you may be just what we are looking for! Please note, due to our sector all roles are subject to an Enhanced DBS. Some of our roles require specific qualifications by law, this will be highlighted as essential within the advert.