Claims Administrator

Claims Administrator

Monday-Friday 9:00am-5:00pm (hybrid working)

Salary - £24,500 - £25,725

Bristol

We are looking to recruit a Claims Administrator within our TPA team, based in our Bristol office on a hybrid basis.

The role involves providing first class customer service to our customers, clients and colleagues, ensuring that all claims are pro-actively managed to conclusion; ensuring client specific service level criteria is met. You will also act as a point of contact for client / customer queries and owning issues through to their satisfactory conclusion.

Key Skills:

• Excellent degree of knowledge of property related claims and principles
• Excellent communication skills, both oral and written, including telephone manner
• High degree of IT competency and literacy, with the ability to understand and operate internal bespoke systems quickly
• Demonstrate personal and professional integrity and lead by example
• Good organisation / time management skills
• Ability to work and contribute positively as part of a team and in isolation
• Ability to work accurately under pressure, adhering to deadlines and service standards
• Ability to use your own initiative and have a positive / enthusiastic attitude
• Attention to detail and accuracy of information
• Minimum 2 years administration experience

The role involves:

• To demonstrate a high level of technical quality and service delivery
• To provide exceptional customer service at all times
• To participate positively and constructively as a team member, sharing knowledge and providing feedback and suggestions
• To communicate effectively and proactively with all relevant parties by the most effective and expeditious means, prioritising the use of telephone contact
• To promote and support the TCF principles
• To ensure adherence to contractual/Client SLA’s and KPI’s

The Package:

• Competitive salary
• Enhanced contributory pension
• Performance related bonus
• Flexible benefits
• Enhanced family leave
• Electric car scheme
• Voluntary benefits schemes
• Birthday holiday
• Share purchase scheme with interest free loans

Hours of work:

• Standard working week is 35 hours, Monday to Friday with flexibility to work from home / office.

Interested in knowing more?

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