Claims Administrator

Job Description: Claims Administrator

Job Title: Claims Administrator

Location: Cheadle, Manchester (Hybrid - 3 days in office, 2 days WFH)

Salary: £25,500 per annum

About the Role:

Are you an organized and detail-oriented individual with a passion for customer service? My client, a specialist insurance provider based in the Cheadle area of Manchester, is seeking a Claims Administrator to join their team. This is a fantastic opportunity to work in a hybrid role, with three days in the office and two days working from home, offering a great work-life balance.

In this role, you will be responsible for managing and processing insurance claims for a variety of specialist products, including motor add-ons, GAP insurance, weddings, excess protect, and warranties. You will be the first point of contact for customers, providing excellent service and support throughout the claims process. Your attention to detail and ability to manage multiple tasks will be crucial in ensuring that all claims are handled efficiently and accurately.

Key Responsibilities:

• Process and manage insurance claims from initial notification through to final settlement.
• Act as the first point of contact for customers, providing clear and concise information about their claims.
• Liaise with internal departments and external stakeholders to gather necessary information and documentation.
• Ensure all claims are processed in accordance with company policies and regulatory requirements.
• Maintain accurate and up-to-date records of all claims activities.
• Provide regular updates to customers on the status of their claims.
• Identify and escalate any potential issues or concerns to the Claims Manager.
• Assist in the development and implementation of process improvements to enhance the claims handling experience.

Required Skills and Qualifications:

• Previous experience in an administrative or customer service role, preferably within the insurance industry.
• Strong organizational skills and the ability to manage multiple tasks effectively.
• Excellent communication skills, both written and verbal.
• Proficiency in Microsoft Office, particularly Excel and Word.
• Attention to detail and a commitment to accuracy.
• Ability to work well under pressure and meet tight deadlines.
• Strong problem-solving skills and a proactive approach to work.

Desired Personal Attributes:

• Enthusiastic and motivated with a strong work ethic.
• Adaptable and able to manage multiple tasks and priorities.
• Strong interpersonal skills and ability to build rapport with customers and colleagues.
• Commitment to continuous professional development and staying current with industry standards.

About the Company:

My client is a well-established insurance provider specializing in a range of niche products, including motor add-ons, GAP insurance, weddings, excess protect, and warranties. They are known for their commitment to customer service and their supportive work environment. This is an excellent opportunity to join a dynamic team and develop your career in the insurance industry.