Claims Administrator

Here at IMG we are pleased to announce that we are looking for a Spanish Speaking Travel Claims Administrator working on Hybrid Basis out of our Cardiff Office on a part time contract working Monday to Friday with a competitive salary of £24,000 - £25,000 (Depending on Experience). The Travel Claims Administrator act as the first point of contact for incoming calls, faxes & emails, referring where necessary to the appropriate Claims Handler.

As one of the world's top International Medical Insurance companies, IMG helps individuals and companies of all sizes. Every second of every day, vacationers, those working or living abroad for short or extended periods, people traveling frequently between countries, and those who maintain multiple countries of residence use our products to give themselves global peace of mind®. 

International Medical Group provides medical assistance and claims handling services to travel insurance policy holders and corporate clients across the globe.  Our UK-based operations centre provides round the clock medical assistance to policy holders who suffer injury or illness while travelling overseas, and our dedicated claims team handles a huge range of travel claims from lost luggage to pet care.

This is a great opportunity for anyone who is looking to kick-start a career in the insurance industry or if you just want to expand on current experience. You’ll be joining a network of some of the most experienced, innovative and dedicated people in the country - the opportunities to learn new skills and develop in your career and grow. Our mission is to help you realise your potential. Whether you want to kick start or restart your career, IMG is the right place to do just that.

What does a day in the life of a Travel Claims Administrator look like:

• To act as the first point of contact for incoming calls, faxes & emails, referring where necessary to the appropriate Claims Handler
• To set up new cases and claims on Trident Travel system whether notified by telephone, fax or email.
• Various administrative duties such as external post, claims settlements (as advised) and attaching incoming mails to the correct area within the claims system
• To verify policy issues and issue the correct claims forms.
• To act in a support and administration role as directed by Claims Handlers
• To ensure all internal and external communications are dealt with in a professional, disciplined and courteous manner at all times
• To deal with enquiries from policyholders and clients on case related matters in a prompt, courteous and professional manner
• To ensure that any information given is within the terms and conditions of the travel insurance policy
• To ensure that all information obtained during a call is properly documented on the claim.
• To be familiar with GR’s published service standards and to ensure that any support provided is done so in accordance with these
• To ensure that all telephone calls made and received and all emails and faxes sent and received are annotated on the relevant system
• To carry out any other tasks as agreed with your Supervisor or the Head of Operations

 What We`re Looking for: 

• Previous insurance/assistance experience or similar (Preferred)
• Strong written and verbal communication, delivered in a clear and professional manner
• Strong problem solving skills
• Computer literacy, including familiarity with Microsoft Office (Word, Outlook, Excel)
• A high level of accuracy.
• Ability to work under pressure in a close knit team
• Previous customer service experience in a similar role would be beneficial, but a positive, professional attitude and a desire to develop your skills are more important.
• Fluent in Spanish (Required)
• Previous administration experience (Preferred) 
• Must be Flexible to start later and finish later in the day.

 What do we offer: 

• Hybrid / Remote Working
• Competitive Salary of £24,000 - £25,000 (Depending on Experience)
• We promote internally as much as possible 
• Diverse workforce 
• Summer and Christmas Parties 
• Birthday Day Off 
• Bupa Dental Insurance 
• Healthshield Cash Plan 
• Travel Insurance 
• 22 Days leave and 9 Bank Holidays, annual leave Increases to 30 Days 
• Christmas Eve Off 
• Surprise events for overachieving employees - such as tickets to Beyonce etc 
• Employee of the month/year awards 
• 2 volunteer days a year 

IMG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law.