Claims & Customer Service Administrator

At Adaptable Recruitment we have an Excellent Opportunity for a Claims & Customer Service Administrator to join a growing & reputable company in Liverpool City Centre working in a brilliant office environment.

Package: up to £24,740 - (35 hours)
Holidays: 25 days + bank (increases with service)
Location: Liverpool- Fully Office based for the first 6 months then hybrid working
Benefits: Healthcare cash plan - Life Assurance - Access to EAP

Reporting into: Team Leader

Main Responsibilities to include:

• Check validity of claims by checking against information on the computerised system
• Process valid claims through use of computerised system in a timely and accurate manner
• Contact Policyholders by post or telephone in the event of insufficient/incorrect claim information
• Update any changes to policyholder details and send out updated schedules
• Present a welcoming, efficient and professional counter service to visiting policyholders and other visitors to the company
• Ensure visitors book is completed, post box is emptied and claim forms received via the counter are logged on the system
• Ensure the adherence to regulatory and compliance standards
• Keep your team leader informed of any unresolved issues
• As required, provide cover on the Technical Claims team (deceased, personal/dental,hospital and PMI claims)
• As required, provide cover on the Telephony team ensuring that inbound telephone enquiries are handled in a courteous and efficient manner

The ideal candidate:

• Quality of claims via claims audit, error spreadsheet etc
• Quantity of claims processed
• Quality of customer service
• Telephone manner
• Product knowledge
• Flexibility in covering in Technical and Telephony