Claims Assistant

Claims Assistant

Location: Bicester (Hybrid, 3 to 4 days onsite per week)

Salary: Up to £28,000 per annum

Benefits: Healthcare cover, pension scheme, onsite parking, plus additional company specific perks

About the Role

An opportunity has arisen for a Claims Assistant to join an established claims team in Bicester. Operating on a hybrid schedule working 3 to 4 days onsite each week, this role involves processing First Notification of Loss reports, handling claims documentation, arranging vehicle repairs, and assisting with cost recoveries.

Key Responsibilities

Manage incoming motor incident notifications over the telephone and record details.

Process claim forms, invoices, and associated documentation.

Liaise with clients, external service providers, and third parties regarding incidents.

Pursue financial recoveries where third party drivers are responsible.

Resolve outstanding payment balances and dispatch relevant claims invoices.

Support claims specialists with routine administrative tasks across telephone, email, and post.

Applicant Requirements

Sound, proven working knowledge within an in house or office based customer service and administrative role.

Candidates with background experience limited to retail environments will not meet the criteria for this office position.

Minimum GCSE qualification or equivalent standard, with an NVQ in Business Administration or Customer Service preferred.

Competence in Microsoft Office applications, specifically Word and Excel.

Strong telephone manner and capability to manage multiple tasks.

Ability to work onsite in Bicester for 3 to 4 days weekly.

Package and Benefits

Competitive salary up to £28,000 per annum depending on experience.

Full job training provided.

Hybrid working arrangements.

Healthcare scheme.

Company pension scheme.

Free onsite parking.

Additional company specific benefits package
Only candidates based in UK and eligible to work in UK are allowed