Claims Assistant

Job Description

Claims Assistant

Salary: Agenda for Change, band 4 (£25,147.00 - £27,596.00)

Location: NHS Resolution’s Leeds offices – hybrid working or fully remote

Contract: Permanent

Closing date: 28 May 2024 at 23:59pm

You must have the right to live and work in the UK. If you require a Visa, NHS Resolution is currently unable to support sponsorship requests .

This role offers flexible working with a possibility to work fully remotely or in a hybrid or fully office-based setting from our Leeds Offices at 7 & 8 Wellington Place, Leeds, LS1 4PU.

To apply please provide us with your CV listing detailed work history and job responsibilities. The CV should cover exactly what you will bring to this role and how you meet the essential criteria in terms of your background, experience and career achievements to date.

The NHS Resolution Claims Management function has embarked on the next phase of transformation and expansion with a vision to deliver a single, integrated claims function, with a supportive organisational structure that avoids duplication of effort and allows teams to develop their skills. Having talented Claims Assistants as part of the workforce is a key component to the successful delivery of NHS Resolutions Strategy and we are committed to harnessing the power of claims management expertise to achieve excellence in delivery of our objectives.

About NHS Resolution:

NHS Resolution is a not-for-profit arm’s length of the NHS working for health care providers to resolve claims fairly and to share learning across the NHS and beyond. We provide a supportive environment for our staff with specialist training and the opportunity for personal development.

NHS Resolution operates several indemnity schemes, on behalf of the Secretary of State for Health and Social Care, primarily for the handling of liability claims against English NHS Trusts and other commissioners and/or providers of NHS care.

The claims teams manage claims emanating from former PCTs and Strategic Health Authorities, which transferred to the Secretary of State. The Claims teams work in an interesting and dynamic climate, all contributing to a continually improving claims service.

Join NHS Resolution and be part of the wider NHS family.

are a unique organisation that provides expertise to the NHS on resolving concerns and disputes fairly.
share learning for improvement and preserving resources for patient care.

NHS Resolution is made up of staff from all walks of life which enriches the work we do. We embody our organisational PEER values:

Professional

We are dedicated to providing a professional, high-quality service, working flexibly to find effective and efficient solutions.

Expert

We bring unique skills, knowledge, and expertise to everything we do.

Ethical

We are committed to acting with honesty, integrity, and fairness.

Respectful

​​​​​​​We treat people with consideration and respect and encourage supportive collaborative and inclusive team working.

To aid our values we have well established networks for staff on diversity, disability, LGBTQ+ and sustainability. We also hold a level 3 award in the Disability Confidence Scheme and a Gold accreditation in Investors in People. Find out what our staff say about working at NHS Resolution – visit our LinkedIn page

The opportunity:

The Claims Support Service has been created to help streamline and improve our claims handling process. Our Claims Assistants handle the more process-driven and administrative-focused tasks that occur during the life cycle of a claim. This process creates more time for our Case Managers to bring their claims to a satisfactory outcome. The

Claims Assistant

will be situated in the Claims Support Service team and will be responsible for supporting regional claims management teams by providing administrative assistance for the handling of claims.

The Claims Assistant will demonstrate the following competencies:

Excellent oral and written communication skills
Confidence in making enquiries via phone and email.
Ability to work collaboratively in a team.
Ability to work in an environment exposed to sensitive information and maintain confidentiality.
Intermediate IT proficiency in a range of Microsoft products and experience of using bespoke databases.
Excellent attention to detail
Ability to manage and take responsibility for tasks, not simply complete them.

What we offer in return:

Competitive salary and benefits package.
Opportunities for career growth and development.
Collaborative and innovative work environment.
Work in a progressive environment towards data-driven strategies.
A commitment to diversity, equality, and inclusion.
Access to the NHS Pension Scheme and a minimum of 27 days Annual Leave.
Commitment to support individuals in having a work and life balance, offering flexible working arrangements.

When joining the NHS family, there are a wealth of savings, discounts and support you will be able to access.

24 hours employee assistance programme from Health Assured (EAP)
Eye care vouchers for SpecSavers.
Health service discounts.
Blue Light card, a discount service for the emergency services and the NHS.
Bike to work scheme.
Season ticket loan scheme.

Additional information:

A candidate pack with more information on the role, team and organisation is available on request via email:

[email protected]

Closing date: 28 May 2024 at 23:59pm

We reserve the right to close the advertisement early, should we receive sufficient applications.

***Please note, if you have applied for this role in the last 6 months and have not been successful at any stage of the recruitment (shortlisting, written assessment, interview or further assessments), your application may not be considered as part of this campaign.

We want all our candidates to flourish when interviewing with NHS Resolution. If there is anything we can do to support you in demonstrating your best self, please ask us, we are happy to be flexible. Please contact

[email protected]

We sincerely care about our colleagues, promoting work-life balance, wellbeing, and flexible working. We believe that the skills and experience you bring to NHS Resolution are invaluable. We want you to have the opportunity to develop your abilities, and to pioneer and develop in areas which you are passionate about. Please check out our LinkedIn ‘Life’ page, highlighting our accomplishments, employees, and company culture.