Claims Assistant (Auto Claims)

Job Title: Claims Assistant, TMCSE

Reporting to: Senior Claims Supervisor

Direct Reports: None

Position Type: Permanent

Overview:

Why Tokio Marine HCC?

Standing still is not an option in the current world of Insurance. TMHCC are one of the world’s leading Specialty Insurers. With deep expertise in our chosen lines of business, our unparalleled track record and a solid balance sheet, TMHCC evaluates and manages risk like no one else in the industry. Looking beyond profit, empowering our people and delivering on our commitments are at the core of our customer values, and so is a desire to grow and provide creative and innovative solutions to our clients.

Job Purpose:

To assist in the handling and processing of Insurance Claims from first notification to settlement on new, unregistered motor vehicles from source through to final destination.

• Adhere to service standards to promote the good reputation of Tokio Marine Group for claim settlement including but not limited to:

1. Collect all information required to effectively handle a claim

2. Appoint appropriate experts and analyse specialist external reports

3. Ensure SLAs are maintained

• Comply with internal service standards, internal, legal and regulatory codes including but not limited to:

1. Register claims in a timely manner onto VITAL and GENIUS for TMKI policy.

2. Assess reserves in accordance with company reserving philosophy and maintain adequacies by periodical claim reviews in accordance with internal service standards.

3. Comply with TMCSE information security rule based on TMNF/TMKI requirements.

• Controlling TMCSE London processing / general administration duties

Key Responsibilities:

The role includes responsibility for:

• Receive notification of claims

• Acknowledge and provide necessary explanation on basic claim procedure to customers

• Set up claim files and allocate claim numbers

• Obtain underwriting files for Claims Adjusters

• Preparation of standard letters

• Maintain and update claims data on GENIUS and VITAL to produce a report

• Prepare and submit loss advice payment requests

• Prepare cheque / bank requisitions for release by GENIUS

• Process Co-Insurance Payments / Recoveries

• Assist Senior Claims Supervisor for preparing necessary statistical claims data by using Microsoft Excel.

• Champion the company values and work in accordance with the organisational behaviours

• To be aware of and comply with the relevant rules and regulations in relation to financial crime and conduct
 

In addition to the above, the job holder will also be expected to assist General Manager, Senior Claims Supervisor and (Senior) Claims Adjusters with various aspects of claims coordination, adjustment, negotiation and settlement and to actively contribute to TMCSE’ general administrative and departmental duties, participate in surveys, projects or work groups as and when required.

Skills and Experience Specification:

Essential:

• Automotive skills – to be able to understand repair estimations, smart repair, cold repair, spot repair and knowledge of Thatcham estimating would be advantageous

• Proper skill of data processing to ensure the accurate claims data on IT system. GENIUS basic processing experiences are desirable.

• Working knowledge of Microsoft Office is essential. Advanced Excel skills are desirable.

• Sound foundation in literacy and numeracy: proper skills of business writing (letter, fax, e-mail, etc.) to communicate with customers & business partners professionally are essential.

Desirable:

• Ability to meet deadlines and results focused

• Able to build relationships, good interpersonal skills

• Able to communicate effectively with colleagues and external parties in both verbal and written format.

• Good team worker able to prioritise workload effectively in order to support the team effectively.

• Time Management skills

• Professional disposition

• Accuracy and attention to detail
 

What We Offer

The Tokio Marine HCC Group of Companies offers a competitive salary and employee benefit package. We are a successful, dynamic organization experiencing rapid growth and are seeking energetic and confident individuals to join our team of professionals.

The Tokio Marine HCC Group of companies is an equal opportunity employer.  Please visit www.tmhcc.com for more information about our companies.

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