Claims Business Analyst

Location: Average once a week
Salary: £40,000 - £60,000 + bonus & benefits
Contract Type: Permanent

Are you a skilled Business Analyst with a background in Claims and a passion for shaping meaningful change in the insurance industry? We're looking for a Claims Business Analyst to join our UK Transformation team on a permanent basis, where you'll play a vital role in helping deliver strategic improvements to our Commercial Insurance operations.

• Lead the analysis of change initiatives, supporting the scoping and delivery of key transformation projects

• Collaborate with business and IT stakeholders to capture, refine and manage business requirements

• Ensure clear end-to-end traceability of requirements, supporting prioritisation and change control processes

• Contribute to solution design, testing and delivery by working closely with delivery partners and internal teams

• Participate in retrospectives and lessons learned sessions to drive ongoing improvement

• Extensive experience as a Business Analyst, ideally within General Insurance Claims

• Strong working knowledge of Agile and Waterfall methodologies, with experience using tools like Jira and Confluence

• Ability to create Epics, User Stories, Use Cases, Value Streams, and BPMN diagrams

• Excellent stakeholder engagement and communication skills, with the ability to influence at all levels

• Flexible, proactive mindset with a commitment to continuous learning and collaboration

• BCS Diploma in Business Analysis or similar qualifications

• Experience working in Commercial Insurance

• Familiarity with Guidewire ClaimCenter

• Understanding of system integrations and data modelling

Please Apply!

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.