Claims Handler

Claims Handler

Bolton

Up to £35,000

Monday to Friday

Why Join?

• Competitive salary and benefits package
• 25 days annual leave, plus additional time off over Christmas (not deducted from your holiday allowance)
• Workplace pension scheme with 5% employer matched contribution
• Life assurance – 2x annual salary death-in-service benefit
• Private medical insurance (upon successful completion of probation)
• Support towards CII qualifications
• Regular and varied training opportunities
• Employee Assistance Programme – wellbeing support when you need it

An excellent opportunity has arisen for an experienced Claims Handler to join a dynamic, independent chartered commercial insurance broker. You’ll play a key role in handling a diverse range of claims across both commercial and personal lines.

This is a varied and rewarding role with exposure to a wide spectrum of claims such as:

• Property Damage
• Business Interruption
• Equipment Breakdown
• Employers’ and Public Liability
• Professional Indemnity
• Directors & Officers Liability
• Cyber, Terrorism & Financial Crime
• Motor & Motor Fleet

Main Responsibilities:

• Assess and review insurance claims to determine liability and policy coverage
• Acknowledge new claims promptly and maintain clear communication with clients and insurers throughout the claims process
• Investigate claims thoroughly, gathering evidence and documentation as required
• Negotiate settlements with claimants, insurers, and third parties
• Ensure all claims are processed efficiently and within regulatory guidelines (FCA)
• Maintain accurate and up-to-date records for all claims activity
• Operate a robust diary system to ensure timely follow-ups and resolution
• Consistently deliver high levels of customer service and promote best practices
• Build and maintain strong relationships with both clients and insurers
• Stay informed about industry developments, particularly in insurance and childcare sectors
• Support Account Executives with detailed claims reports on larger or complex cases
• Take part in training, assessment, and ongoing personal development within your T&C scheme

What We’re Looking For:

Experience & Qualifications:

• Minimum of 3 years' experience in commercial insurance claims
• Minimum of 5 GCSEs A-C (or equivalent) including Maths and English
• Familiarity with a range of claims classes is highly desirable

Key Skills:

• Strong verbal and written communication
• Excellent attention to detail and high levels of accuracy
• Confident negotiator with strong analytical skills
• Proficient in Microsoft Word, Excel, and Outlook
• Effective time management and ability to prioritise tasks
• Team-oriented with a proactive attitude