Claims Handler

Reporting To: Supervisor

Department: Defendant Personal Injury

Location: Bradford

Job Summary:

Our client, a dynamic and forward-thinking law firm, is seeking a pre-litigation Claims Handler with at least 12 months of experience to join their busy team in defending pre-litigation Employer's Liability (EL) and Public Liability (PL) claims. The ideal candidate will possess excellent communication skills, strong IT proficiency, and the ability to work methodically and process-driven. Enthusiasm and a willingness to learn are essential. This is a hands-on, fee-earning role with training provided.

Main Duties & Responsibilities:

Under the guidance of your supervisor, your main duties and responsibilities will include, but are not limited to:

• Managing the defence of EL/PL personal injury claims from inception up to, but not including, litigation – preferably with a focus on retail.

• Utilising the MOJ EL/PL Portal effectively.

• Communicating with opponents, experts, statutory bodies, and clients via email, telephone, and written correspondence.

• Negotiating on issues of liability and quantum.

• Pursuing recovery of client’s losses from third parties where appropriate.

• Maintaining accurate financial, reserve, and risk management information on all claims.

• Complying with internal, client, and procedural protocols.

• Reviewing and meeting personal objectives.

• Building and maintaining strong relationships with existing and potential clients, ensuring a high standard of client care at all times.

• Providing excellent customer service to litigants in person.

• Keeping up to date with relevant legislation and practice through ongoing training.

• Ensuring all work is carried out in accordance with SRA/Law Society Regulations.

• Adhering to the firm’s Equality & Diversity Policy in all duties and responsibilities.

Benefits:

In addition to a competitive salary, our client offers a comprehensive benefits package, including:

• 25+ days of annual leave plus statutory holidays, with the option to purchase additional days.
• Pension scheme.
• Life assurance.
• Employee assistance programme.
• Interest-free travel loan.
• Reward, recognition, and wellbeing platform with discounted spending offers.