Claims Insight Manager

New Vacancy - Claims Insights Manager
Lloyd's Syndicate
City of London

I am currently partnered with a leading Lloyd's Syndicate who are seeking a Claims Insight Manager to join their growing team.

This role will be responsible for leading insights into Claims data for the whole group and making sure this data is readily available, reviewing Claims trend data, liaising with Reserving & Underwriting teams to review books across all lines of business and much more.

My client is looking for someone with extensive Claims Insights/Operations experience from a Lloyd's environment. Knowledge of Portfolio Solutions/MGA Claims Operations experience is highly desirable.

Key Responsibilities:

• Collaborate with Claims Operations to ensure claims data is accessible and up to date.
• Analyse claims data to generate insights across the Portfolio Solutions portfolio, identifying trends and patterns that may require further investigation.
• Work closely with Reserving and Underwriting teams to review Portfolio Solutions portfolios, ensuring claims performance is well understood and informing any underwriting actions or reserving adjustments.
• Build and maintain effective relationships with senior stakeholders, both internally and externally.

For Lead Business:

• Partner with underwriters to understand the nature of the business and its claims requirements.
• Where lead business is written, claims handling will sit with existing non-Portfolio Solutions claims teams; however, this role will engage with relevant claims managers ahead of placement to ensure appropriate servicing arrangements, forward planning, or delegated authority structures are in place.
• Oversee, reserve, and report on claims arising within the Portfolio Solutions team.
• Act as the primary claims contact for the group.

Experience Required:

• Demonstrates a strong commitment to delivering high-quality, market-leading claims insights.
• Open to innovation and new approaches, with a solid understanding of claims governance and control frameworks, including those relevant to the Lloyd's market.
• Experience in overseeing and analysing claims across multiple lines of insurance business, including both first-party and third-party claims, ideally within the Lloyd's environment.
• Proven ability to provide effective oversight and a strong understanding of technical claims handling.
• A collaborative team player with strong interpersonal skills and emotional intelligence.
• Excellent analytical, communication, and influencing abilities, with a proactive approach to problem-solving.
• Good understanding of reserving philosophies and their impact across the claims lifecycle, both at individual claim and portfolio levels.
• Experience applying analytical techniques to interpret data and generate meaningful insights into claims performance and issues.