Claims Manager

Due to exciting growth plans for 2025, our highly successful client near Cosham is recruiting for a Claims Manager to join them on a permanent basis.

In this diverse and fast-paced role you will take full ownership of the end-to-end management of the claims function; leading the team, driving operational performance, and ensuring the delivery of a high-quality, customer-focused claims service.

This is a strategic and hands-on role, critical to the ongoing development and success of the claims operation.

What you'll be doing:

• Manage the overall performance of the claims function, including people, processes, and systems.
• Lead, coach, and develop the claims team to ensure high standards of service.
• Own and refine claims strategies, policies, and procedures.
• Act as a senior escalation point for complex or high-value claims.
• Collaborate with senior leadership, underwriting, customer service, and external partners.
• Monitor and report on key claims metrics, trends, and risk indicators.
• Champion continuous improvement, identifying opportunities to enhance efficiency, automation, and customer outcomes.
• Ensure all claims are handled in accordance with Company procedures, policy terms and regulatory standards.
• Lead internal claims audits and support external regulatory or partner audits.
• Manage and resolve customer complaints in a timely and professional manner.

Skills Required:

• Significant experience in claims management, ideally within the automotive or insurance sectors.
• Proven leadership capability, with experience managing and developing teams.
• Strong understanding of claims workflows, compliance requirements, and industry best practices.
• Excellent analytical and decision-making skills, with a commercial mindset.
• Confident communicator and influencer, comfortable working cross-functionally and at senior levels.
• Organised, results-driven, and adaptable, with a proactive approach to change and innovation.

Salary & Benefits:

• Salary will be £40,000.
• 24 days holiday per year (increasing with service).
• Birthday day off.
• Company pension scheme.
• Excellent Health & Wellbeing programs for all employees.
• Training, Career & Personal Development.
• State of the Art Offices.
• Employee Assistance Program.
• Perk Box with access to lots of discounts and perks.
• This role will be based at our clients state of the art offices 5 days per week.