Claims Operations Analyst

Arthur has been instructed to find a Claims Operations Analyst to join one of the Lloyd’s markets most sought after Syndicates. Successful candidates will be responsible for various streams of data, delivering analysis on claims performance, as well as day to day operational tasks. This includes ensuring all operational functionality is administered in accordance with the company’s vision, along with Lloyd’s and regulatory best practices, relevant legislation, and legal frameworks.

The ideal candidate would preferably have a data analytical skill set and operational claims experience within the Lloyd’s / London market. Working knowledge and understanding of best practices in claims operations, processes and the use of claims systems, metrics, KPIs/SLAs and technology is ideal. Being able to manage and deliver outstanding levels of customer service for both internal and external stakeholders along with the ability to add value through contributing to the development of the wider claims department, as the business grows, is also a key requirement.

Your Role:

• Produce daily/weekly/monthly/quarterly MI reports and dashboards
• Contribute to the performance of the claims team, ensuring the good health of the function through data analytics, MI, SLAs and KPIs
• Absorb various streams of data to incorporate into analysis, through power BI dashboards
• Assist in identifying data issues, perform root cause analysis and provide solutions to improve data integrity and accuracy
• Collating data and monitoring of performance of external third-party providers
• Develop and maintain strong relationships with key stakeholders to claims, Operations, Underwriting, Finance, IT, Compliance etc
• Claims Operational tasks; static review, peer review, claim system monitoring and action of tasks, any ad-hoc tasks in assistance of the Claims team as and when required
• Attending internal/external meetings, representing the claims team, providing key input where required and feeding back

Your Skills, Experience and Qualifications:

• Good knowledge of Power BI and operating functionality
• Good level of experience of data analytics with operational experience within the Lloyd’s / London Market
• Awareness of regulatory requirements around claims management in the London market
• Good knowledge of key business systems and processes within the Lloyd’s / London Market
• Strong proficiency with Microsoft Excel, Power BI and other core business systems

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