Claims Operations Manager

An experienced Property Claims Desk Adjuster with managerial experience is required to join a global Loss Adjusters where you will work closely with a team of Desk Claims Handlers and Field Adjusters managing Property Claims up to £100k which could also involve Major and Complex Losses.

Key responsibilities:

• Working with the Regional team you will help support a team of Desk Claims Handlers and Field Adjusters
• Act as a technical referral point
• Support Field Adjusters by accompanying on occasional site visits
• Oversee the operational side of the claims handling ensuring the team are delivering an exceptional customer service and working to SLA’s, KPI’s
• Act as a mentor to the team and be able to identify training and development needs

About you:

• Experience in handling Property Insurance Claims including Major and complex loss
• Proven Management skills being able to lead a team and provide support
• A good listener with technical ability to help with any complex issues
• Experience of working closely with Field Adjusters
• Exceptional communication skills, written, verbal and face to face
• Industry qualifications, working towards or a desire to study towards
• Have the ability to travel as and when required to attend site visits accompanying your team of Field Adjusters
• A full clean UK driving licence

Salary and benefits:

• A competitive annual salary
• Company car or car allowance
• Pension
• 25 days holiday plus bank holidays
• Flexible working from home
• Healthcare
• Life Assurance
• Income Protections
• Flexi benefits plan