Claims Recovery Representative

U-Drive are recruiting for an experienced and detail-oriented claims representative with strong commercial awareness and attention to detail skills to join a close-knit team focused on managing damage claims for our fleet of 4000 vehicles. At U-Drive our emphasis is on quality and mitigating risk through attention to detail. This role is based at our Poole Head Office on a 40-hour week, Monday to Friday.

About the Role

Our Accident and Risk Management team are critical to the processing of incidents pertaining to self-drive hire and motor trade fleets.

Core Responsibilities

• Creating new claim records, instructing repairs, fielding calls and general administration
• Investigating incident circumstances and establishing liability
• Obtaining, reviewing and approving insurance documentation from self-insuring customers
• Ensuring damages are recharged in accordance with company and industry standards
• Updating MID records
• Handling of new customer loss and damage claims
• Liaising with workshops, external repair partners and outsourced resources to achieve a timely resolution, reduce “Vehicle Off Road” times and to ensure correct and accurate recharging to the customer
• Maintaining and updating existing claims assigned directly to you
• Liaising with customers, suppliers and colleagues in a professional manner
• Assisting all branches and departments with damage and loss queries or claims
• Escalate all disputes not resolved to facilitate a timely resolution

About You

The ideal candidate will be a detail orientated and service-focused individual who is comfortable with changing priorities and a varied workload. Successful candidates should demonstrate the following skills and competencies:

• You will be a strong communication and customer service skills, both oral and written
• You will have exceptional attention to detail.
• You will be well-organised and able to appropriately prioritise your workload, working independently as well as take on team responsibilities where required
• A strong commercial understanding of risk and claims and how these may impact the business and our customers would be preferable.
• You will be comfortable with learning and using operating software and have good Microsoft office skills

Established four decades ago, U-Drive is a family-owned and operated vehicle rental company that provides high-quality cars, LCVs, and specialised vehicles across the UK. Our cohesive team takes pride in delivering superb service to both business customers and private hirers.

What We Offer

• 30 days (including bank holidays) annual leave in your first year, with additional accrual after 24 months of service up to your 5th year, reaching 33 days of annual leave
• Training and development opportunities
• Discounts at 3,000+ stores
• Free eye tests
• On-site parking where available
• Competitive pension
• Employee discount across U-Drive branches
• Employee Wellbeing Program