Claims Supervisor

Job Description

Role Overview:
Position: Technical Claims Handler
Location: Bristol - Hybrid

Role Summary: Our client is seeking a Technical Claims Handler to join their expanding team. This role involves managing a technical caseload of professional indemnity claims, ensuring excellent service delivery to policyholders and precise reporting to insurers.

You will work directly under the Head of Claims, focusing on identifying information gaps, investigating claims, and guiding insureds and brokers towards optimal outcomes. Additionally, you'll collaborate in training and coaching other team members.

Salary and Benefits:

- Competitive salary
- Life Assurance
- Group Personal Pension
- Income Protection
- Holiday Flex (Buy additional holidays)
- Cycling Scheme
- Travel Insurance
- Technology Offers
- Discounted Gym Memberships
- Dental Insurance
- Health Screening

Key Responsibilities:

- Independently manage a full caseload of professional indemnity claims.
- Understand and apply delegated authority principles accurately, making strategic decisions to benefit insurers.
- Assist managers in supervising, identifying training needs, and delivering both individual and group training.
- Provide exceptional customer service, maintaining high standards as part of a market-leading claims function.
- Build and maintain strong relationships with all stakeholders to exceed service levels.
- Adhere to service level agreements and key performance indicators, ensuring consistent client claims handling and compliance with insurers' reserving policies.
- Investigate insureds' exposure, liability, and quantum, guiding responses to complaints and claims, and approving settlements within delegated authority.
- Manage panel solicitors and report to insurers on policy cover and claims outside the delegated authority.
- Maintain the integrity, accuracy, and quality of data on the electronic case management system.

Required Knowledge, Skills, and Experience:

- Proven experience in handling technical claims with a deep understanding of relevant legislation and legal frameworks.
- Exceptional customer service and communication skills, capable of handling challenging situations.
- Strong organisational abilities, able to prioritise effectively and deliver quality work under tight deadlines.
- Proficiency in Microsoft Office suite and experience with case management systems.

Desirable:
- Qualifications such as LLB, GDL, ACII, or CILEx.
- Familiarity with law firm operations and the pressures they face.
- Experience in relationship management and previous use of a case management system.