Claims Team Leader

Are you an experienced leader in property claims looking for your next challenge? Our client, a leading name in loss adjusting and claims management, is currently seeking a Senior Claims Team Leader to join their dynamic Real Estate team based in Glasgow.

This is a fantastic opportunity to step into a senior leadership role, supporting the Real Estate Account Manager and overseeing a team of desk-based adjusters. You’ll be responsible for driving performance, delivering outstanding service to clients, and ensuring the efficient management of claims within the Real Estate TPA team.

• Lead and support a team of claims handlers, promoting high standards of customer service

• Motivate the team to achieve individual and team targets

• Allocate new claims and manage team workflows

• Review and approve Real Estate reports for distribution

• Handle technical referrals and complaint calls

• Conduct monthly 1:1s, performance reviews, and manage holiday calendars

• Monitor the full lifecycle of claims, ensuring timely resolution

• Identify and implement training needs across the team

• Support account management and contribute to ad hoc projects

To be successful in this role, you’ll bring:

• Minimum 3 years’ experience in property claims (domestic/home or commercial)

• Proven leadership experience (3+ years as a team leader or supervisor)

• Strong interpersonal and decision-making skills

• Excellent stakeholder management and organisational skills

• Ability to thrive under pressure and deliver in a fast-paced environment

• Good working knowledge of MS Word and Excel

• Flexibility to travel occasionally as needed

This is a chance to join a highly regarded organisation with a collaborative culture and strong focus on development and progression. You’ll play a key role in shaping the success of the Real Estate claims team.