Claims Team Leader

Job:

Regional Support Manager
Type:

Hybrid (2 days in the office)
Location:

Solent

I have an exciting opportunity for a 'Regional Support Manager / Claims Team leader' to join a Global Loss Adjusters.
You will be joining the commercial property team, managing a team of Claims Technicians in proactively handling commercial property and business interruption losses up to £100k.

Responsibilities:

Work with the Regional Property Manager and colleagues to create a process that ensures claims are dealt with achieving optimum quality, productivity and profitability
Provide technical support to colleagues
Contribute to team meetings and lead engagement activity
Complete regular Progressive Performance meeting for all immediate reports
Undertake reviews of the team portfolio to identify skills gaps and areas for improvement
Deliver client requirements including regular data/reporting and analysis to achieve improvements
Review and drive team compliance

A key aim is to achieve consistency in processes and attitude across all support staff in the region so that support given to adjusters delivers all the right outcomes.

With responsibility for service delivery, including periods of surge, youll empower your team to deliver challenging targets, plan and control workloads for maximum efficiency, remove or overcome obstacles that have an adverse effect on performance and morale and, of course lead by example in promoting our values. Naturally, youll enthusiastically lead colleague engagement activity across the team, and participate in recruitment to welcome new talent.

You will have/be:

Knowledge of claims technician role and Darwin system
Claims handling experience
Previously lead/managed a team (ideal)
Committed to gaining the relevant knowledge and skills for the professional and technical requirements of the job

Benefits:

Competitive salary depending on skills, experience and qualificationns
Many of our vacancies offer the opportunity to work flexibly, whether from office and/or home
Healthcare scheme
A Self Invested Personal Pension Scheme
Holiday allowance of 25 days plus bank holidays
Discounts on various products and services
Employee assistance programme for employee wellbeing
Life assurance
Group Income Protection
Voluntary benefits

dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP app

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