Cleaning Contract Manager

Job Role: Cleaning Contract Manager

Working
Hours: 40 hours per week, Monday to Friday - flexible to
meet the needs of the business

Salary: £32,000-£34,000
per annum + car allowance/company car

Location: Hybrid/Field-Based -
with regular travel to customer sites across the UK and attendance at meetings
at our Chester Head Office.

Reporting
To: Head of Cleaning Operations

Overview

We are looking
for an experienced Cleaning Contract Manager to take responsibility for the
delivery of cleaning services across a national portfolio of customer sites.

This is a
hands-on, field-based role for someone who enjoys being close to the operation
- spending time on site, building relationships with customers and teams,
maintaining high standards and making sure our services are delivered
consistently and effectively.

Working closely
with our Head of Cleaning Operations, you will have responsibility for the
day-to-day operational, people and financial management of the contract,
ensuring we deliver against our customer commitments while continuing to
improve the service we provide.

If you are an
experienced cleaning professional who takes pride in delivering great service,
enjoys developing teams and is comfortable managing a busy multi-site
operation, we would love to hear from you.

About the Role

As Cleaning
Contract Manager, you will take operational ownership of cleaning services
across a national portfolio, providing a visible and responsive management
presence for both our customers and our employees.

You will
regularly visit customer sites to review standards, meet with key stakeholders,
support site teams and ensure contractual requirements and agreed service
levels are being achieved.

People
management will be a key part of the role. You will work closely with site
supervisors and cleaning teams to ensure sites are appropriately staffed,
employees are supported and developed, and any performance, attendance or
employee relations matters are dealt with promptly and professionally.

You will also
be responsible for managing labour, materials, equipment and other expenditure
within agreed budgets, alongside identifying opportunities to improve
efficiency, service quality and the overall customer experience.

Responsibilities
include:

• Taking full
  operational ownership of cleaning services across the assigned national
  portfolio.
  
• Maintaining
  strong relationships with customers and key stakeholders through regular
  communication and site visits.
  
• Ensuring
  cleaning services consistently meet contractual specifications, agreed service
  levels and customer expectations.
  
• Carrying out
  regular site inspections and cleaning audits, identifying areas for improvement
  and ensuring actions are followed through to completion.
  
• Leading and
  supporting site supervisors and cleaning teams to deliver consistently high
  standards.
  
• Managing
  workforce requirements across the portfolio, including recruitment, induction,
  training, attendance, holidays and absence.
  
• Managing
  employee performance and supporting formal people processes including
  investigations, attendance management and disciplinary matters.
  
• Ensuring
  contractual hours are effectively managed and appropriate cover arrangements
  are in place.
  
• Responding
  quickly to customer concerns and operational issues, taking ownership through
  to resolution.
  
• Attending
  customer meetings and KPI reviews, providing accurate performance information
  and clear action plans.
  
• Monitoring
  labour, consumables, equipment and other expenditure against agreed budgets.
  
• Producing
  quotations for additional and specialist works and ensuring appropriate
  authorisation is obtained.
  
• Ensuring sites
  have the equipment, chemicals, materials and consumables required to deliver
  the service safely and effectively.
  
• Maintaining
  high standards of health & safety, quality and contractual compliance
  across all sites.
  
• Using
  operational data, audits and performance trends to identify opportunities for
  continuous improvement.
  
• Supporting
  environmental and sustainability initiatives across the contract.
  
• Working
  collaboratively with colleagues across Anchor Group Services to deliver a
  consistent and professional service.
  

Requirements

• Previous
  experience managing cleaning services across multiple sites or a large
  contract.
  
• Strong
  operational knowledge of the cleaning industry and a good understanding of
  cleaning standards, equipment, chemicals and safe working practices.
  
• Proven
  experience managing and developing cleaning teams, supervisors or site-based
  employees.
  
• Strong customer
  relationship management skills with the confidence to engage with stakeholders
  at different levels.
  
• Experience of
  managing service performance against contractual requirements and KPIs.
  
• Good commercial
  awareness with experience of managing labour, materials and operational
  budgets.
  
• Experience of
  managing core people processes including recruitment, absence, performance,
  investigations and disciplinary matters.
  
• Strong
  organisational skills with the ability to manage a geographically dispersed
  portfolio and competing priorities.
  
• A practical,
  solutions-focused approach with the ability to respond quickly when operational
  issues arise.
  
• Good written
  and verbal communication skills with the ability to produce clear reports,
  action plans and customer updates.
  
• Comfortable
  using digital systems and technology to manage operational performance and
  reporting.
  
• Full UK driving
  licence and willingness to travel regularly to customer sites across the UK.
  

Benefits

• Company car/car
  allowance
  
• Laptop and
  mobile phone
  
• 25 days annual
  leave per annum + 8 bank holidays
  
• Access to a
  range of nationally recognised courses via the Anchor Academy
  
• Auto Enrolment
  Pension
  
• Stream – access
  to pay as you earn it
  
• Cycle to Work
  Scheme Available
  
• Free Employee
  Assistance Programme 24/7 including access to counselling
  
• Hospital
  Saturday Fund
  
• Reward and
  Recognition awards
  
• Career
  development opportunities within a growing national business
  

What's Next?

If you're an
experienced Cleaning Contract Manager who enjoys being out in the operation,
working with customers and teams and taking ownership of delivery service, we'd
love to hear from you. APPLY NOW and a member of our Recruitment
Team will be in touch.

Other companies may call
this role: Cleaning Contract Manager, Cleaning Operations Manager, Cleaning
Area Manager, Regional Cleaning Manager, Facilities Contract Manager, Soft
Services Contract Manager, Cleaning Services Manager, Area Cleaning Manager or
Facilities Services Manager.

As this is a
hybrid/field-based role, you may also be based in or around: Manchester,
Liverpool, Warrington, Stockport, Bolton, Wigan, Preston, Blackburn, Burnley,
Blackpool, Lancaster, Chester, Wrexham, Stoke-on-Trent, Crewe, Nantwich,
Stafford, Telford, Shrewsbury, Birmingham, Wolverhampton, Walsall, Coventry,
Leicester, Derby, Nottingham, Sheffield, Leeds, Bradford, Huddersfield, York,
Doncaster, London, Reading, Milton Keynes, Oxford, Cambridge