Cleaning Supervisor (Maternity Cover)

Job Role: Cleaning Supervisor (Maternity
Cover)

Contract Type: 9–12 Month Fixed-Term Contract

Contracted Hours: Average 42 hours per
week

Shift Pattern: 3 on 3 off shift
pattern, working 6:00am–6:00pm

Hourly Rate: £14.35 per hour

Reporting To: Contract Manager

Overview

The Cleaning Supervisor is responsible for supervising the
day-to-day delivery of cleaning services at Gloucester Quays, ensuring that
contractual requirements, site specifications and agreed standards are consistently
met.

The role involves organising daily deployment, supporting and
developing the cleaning team, monitoring performance and maintaining safe
working practices. This is a hands-on supervisory role, requiring active
participation in cleaning duties alongside effective team leadership.

The Cleaning Supervisor will help maintain a clean, safe and
welcoming environment for customers, retailers, visitors and colleagues across
the centre’s internal, external and back-of-house areas.

Responsibilities:

Service Delivery & Cleaning Standards

• Oversee daily cleaning operations, allocating tasks to ensure
  high standards are maintained throughout the centre.
  
• Conduct regular inspections, address issues promptly and
  support cleaning audits and KPI targets.
  
• Coordinate planned and reactive cleaning activities, including
  deep cleans and event preparation.
  
• Ensure all public areas, welfare facilities and back-of-house
  locations remain clean, safe and presentable.
  

Team Supervision & Development

• Lead, motivate and support the cleaning team to deliver a
  consistently high standard of service.
  
• Conduct shift briefings, monitor performance and provide
  coaching where required.
  
• Support training, inductions, attendance management and
  performance reviews.
  
• Promote a positive team culture and escalate any welfare or
  conduct concerns appropriately.
  

Machinery, Equipment & Stock Control

• Ensure cleaning equipment and machinery are operated safely
  and by authorised personnel only.
  
• Carry out equipment checks, report defects and oversee
  maintenance requirements.
  
• Monitor stock levels of chemicals, consumables and cleaning
  materials.
  
• Maintain organised, compliant and well-managed cleaning
  stores.
  

Waste Management & Environmental Standards

• Oversee waste handling and recycling processes in line with
  site procedures.
  
• Maintain clean and organised waste storage areas.
  
• Promote environmentally responsible practices and minimise
  unnecessary waste.
  

Customer Service & Site Relationships

• Deliver excellent customer service and act as a professional
  ambassador for the site.
  
• Respond to enquiries and cleaning requests in a prompt and
  courteous manner.
  
• Work closely with centre management, security, contractors and
  other stakeholders to support site operations.
  

Health, Safety & Compliance

• Ensure all cleaning activities are carried out in accordance
  with health & safety, COSHH and company procedures.
  
• Promote safe working practices, including the correct use of
  PPE and warning signage.
  
• Report hazards, incidents and near misses, ensuring accurate
  records are maintained.
  
• Maintain compliance with all site policies, inspections and
  operational procedures.
  

Administration & Communication

• Maintain accurate records, logs and cleaning documentation.
  
• Complete shift handovers and provide regular operational
  updates to management.
  
• Ensure company systems and communication procedures are
  followed at all times.
  
• Support audits, inspections and the completion of follow-up
  actions.
  

Requirements

Essential:

• Previous experience in commercial cleaning and supervising or
  leading a team.
  
• Ability to organise workloads, prioritise tasks and maintain
  consistent standards.
  
• Practical knowledge of cleaning methods, chemicals and
  equipment.
  
• Understanding of COSHH, health and safety requirements and
  safe working practices.
  
• Clear communication skills and a professional customer service
  approach.
  
• Ability to complete accurate records and use time and
  attendance systems.
  
• Willingness to undertake hands-on cleaning duties and work the
  agreed rota, including weekends and bank holidays where required.
  

Desirable:

• Experience in a shopping centre, retail or other busy public
  environment.
  
• Experience supporting cleaning audits, KPI reporting and
  improvement plans.
  
• Training in the safe operation of ride-on and pedestrian
  cleaning machinery.
  
• Experience delivering
  practical training and site inductions.
  

Benefits

• Access to a range of nationally recognised courses to help
  further your career, via the Anchor Academy
  
• Auto Enrolment Pension (if earnings reach the minimum
  requirement for auto-enrolment)
  
• Stream - access
  to pay as you earn it
  
• Cycle to Work Scheme Available
  
• Full uniform provided
  
• Free Employee Assistance Programme 24/7 including access to
  counselling
  
• Hospital Saturday Fund
  
• Reward and Recognition awards
  
• Free on-site parking
  

What’s Next?

Apply now and take the next step in your career with Anchor
Group Services.

Other companies may call this role: Cleaning Supervisor, Cleaning
Manager, Soft Services Supervisor, Waste Management Supervisor, Supervising
Cleaner, Cleaning Team Supervisor, Cleaning Team Leader, Facilities Cleaning
Supervisor, Cleaning Operations Supervisor, Hygiene & Cleaning Supervisor,
Cleaning Services Team Leader, Mall Cleaning Supervisor, Retail Cleaning
Supervisor, Centre Cleaning Supervisor

Within commuting distance of: Gloucester, Cheltenham, Bristol,
Newport, Worcester, Evesham, Cirencester, Stroud, Bishops Cleeve, Tewkesbury,
Monmouth, Ledbury, Cinderford