Client Account Manager

• Annual Salary: £35k with up to £10k additional through achieving KPIs
• Location: Harrow-On-The-Hill, London
• Job Type: Full-time, Hybrid (4 days in office, 1 day at home)

Join our team as a Client Account Manager and be part of a trusted outsourcing partner for UK accountancy and audit firms. We provide tailored financial solutions designed to enhance operational efficiency and unlock growth. With global expertise and delivery centres in India and South Africa, we offer seamless, high-quality services that meet the rigorous standards of UK firms. If you're passionate about driving client success and leading transformation through smart outsourcing, we'd love to hear from you.

• Liaise and build good rapport with clients, understanding their service requirements and managing delivery with the technical team and other senior stakeholders.
• Lead the successful onboarding of new clients, ensuring smooth integration of services.
• Regularly review client KPIs, SLAs, and performance metrics to drive improvements.
• Ensure timely issue resolution and governance to maintain consistency across client deliverables.
• Work on a project-led basis, building execution plans for each client and overseeing their implementation.

• Graduate with experience in a professional office environment.
• Excellent communication skills, with the confidence to interact with clients and partners.
• Strong organizational and planning skills, with some project management experience being a plus.
• Charismatic, with the ability to build confidence with clients and teams.
• An eye for detail and the ability to quickly review the status of client deliverables.

• Competitive salary with a performance-linked bonus structure.
• Hybrid working model (4 days in office, 1 day at home).
• Support for personal development.
• Opportunity to work for a high-growth company with big ambitions.
• Immediate business exposure and accountability.

To apply for the Client Account Manager position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.