Client Account Manager - London

Regional Client Account Manager

Location - London & South East

About the Role

At Trinity, we’re looking for an experienced Regional Client Account Manager to develop new opportunities and take ownership of a portfolio of existing customers across London and the South East region. You’ll be the primary point of contact for your accounts, ensuring high levels of service, strong relationships, and profitable growth. 

What you'll be doing:

• Managing and expanding a portfolio of regional customers, acting as a trusted advisor and professional representative of the business.

• Retaining and renewing service, maintenance, and monitoring contracts, with a focus on margin protection, service excellence, and long-term partnerships.

• Identifying and securing opportunities for system upgrades, additions, small works, and new installations by understanding customer requirements, site conditions, and compliance needs.

• Generating new business alongside account management activity, building a healthy and sustainable sales pipeline within your territory.

What We’re Looking For:

• Proven experience in account management or sales within fire alarms, fire safety, or life safety systems, ideally in a regional or field-based role

• A strong track record of managing renewals, margins, and long-term customer relationships, with a focus on retention and recurring revenue

• Confidence using CRM systems to manage pipelines, renewals, and sales activity, supporting accurate forecasting and performance reporting

• Solid technical knowledge of fire alarm systems and fire safety compliance, with the ability to design fire alarm system along with HTM experience.

 What’s on Offer

• Contract: Permanent

• Working Hours: 8.30am–5pm, Monday to Friday

• Salary: Competitive plus bonus

• On-Target Earnings: Up to 50% of basic salary, uncapped

• Additional Benefits: Company car or car allowance, life assurance, pension, 23 days holiday, Employee Welfare assistance programme

Equal Opportunities in Practice

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Security Vetting

It is an industry requirement that successful candidates / future employees undergo security vetting. Offers of employment are subject to satisfactory vetting and may be withdrawn if the required standards are not met.

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