Client Administration Manager

Client Administration Manager

Location: High Wycombe

Hours: Monday to Friday, 40 hours per week- Flexible hours of choice of start and finish times

5 days in office

Parking onsite

Salary:£30 - £35k dependant on experience + company benefits

About the Client

Our client is a well-established, family-run business with a rich heritage in delivering high-quality products and services. They have built their reputation on exceptional customer service and a commitment to precision, reliability, and long-term client relationships. As part of their continued growth, they are looking for an organised and detail-oriented Account Manager to join their dedicated team. In this role, you will be the main point of contact for a diverse portfolio of clients, acting as the vital link between customers and the operational teams. This is a administrative-focused position that requires strong organisational skills, attention to detail, and a proactive approach to managing work in progress. Please note that no sales related tasks are involved in this opportunity,

Key Responsibilities:

• Project Coordination: Create and manage detailed job bags, ensuring all instructions are accurate and clear for production teams.
• Client Communication: Act as the main point of contact for clients, providing regular updates on project status and managing timelines effectively.
• Order Management: Raise accurate estimates, process orders, and track work progress using the company's MIS system.
• Production Oversight: Collaborate with Operations Managers to ensure products are manufactured to exact customer specifications, maintaining high quality standards and on-time delivery.
• Logistics Support: Coordinate with the Warehouse and Purchasing Manager to manage stock and supplier relationships, ensuring timely delivery of goods.
• Issue Resolution: Investigate and resolve any operational challenges quickly and efficiently, minimising disruption to clients.
• Billing Preparation: Prepare jobs for accurate customer invoicing, ensuring all details are captured correctly for financial reporting.
• Process Improvement: Contribute to continuous improvement initiatives, identifying opportunities to streamline processes and enhance customer satisfaction.
• Team Collaboration: Work closely with colleagues across all departments, providing support where needed and sharing workload during peak periods.

Key Skills:

• Strong organisational skills and attention to detail.
• Excellent communication skills, both written and verbal.
• Adaptable to manage multiple tasks and deadlines in a fast-paced environment.
• Proficiency in Microsoft Office and experience with CRM or MIS systems is highly desirable.
• Problem-solving mindset with the confidence to make independent decisions.
• A collaborative, team-oriented approach with a willingness to support colleagues.

What’s on offer?

• Career progression in a growing business with a hugely supportive working culture
• Flexible hours
• 23 days annual leave + long service days
• Auto-enrolment pension scheme
• Death in service benefit
• Volunteer days
• On-site parking
• Employee Ownership Trust