Client Advisor - Selfridges

We are currently looking for an experienced and proactive Client Advisor for our Woman department based in Selfridges.

As a Client Advisor, you will be the Brand ambassador and you will make sure to provide an excellent service to every customer.

Key Responsibilities

• Tailor the client experience in order to elevate experience and impression of the brand


• Support the Sale Staff performance providing mentoring and ensure smooth operations on the shop floor


• Promote and sell products by identifying our international customers’ needs


• Deliver outstanding customer service and build long-term relationship with customers


• Maintain the store standards according to the guidelines.


• Embody and transmit with passion the company projects through an effective product knowledge


• Ensuring to build long lasting relationships with the clients using clienteling tools (i.e. Client Book or client ceremony instructions) and system (i. e. CRM)


• Monitor the stock levels and support the activities of the Sale Staff


• Support basic cash operations when necessary

Requirements

• Fluency in English. Other languages are considered a plus


• Minimum 3 years of relevant experience in luxury retail


• Client Ceremony


• Effective sale techniques


• Store’s KPIs


• Self-motivation with positive attitude and professional selling techniques


• Good customers focus with strong presentation, interpersonal and communication skills


• Strong team player