Client Affairs Officer

Job Details:

Job Reference: HCC624143
Salary Range: £33,178 - £36,369 per annum
Work Location: Elizabeth II Court, Winchester (Hybrid Working)
Hours per week: 37
Contract Type: Permanent
Closing Date: 7 June 2026
Interview Date: 25 June 2026

The Role:

Our Client Affairs Team within Adults’ Health and Care provide a Deputyship and Appointeeship service of last resort for adults who have been assessed as lacking capacity to manage their own property and financial affairs.
 
As a Client Affairs Officer, you will act on behalf, and in the best interests, of vulnerable adults, ensuring that their wellbeing and financial affairs are protected.

What you’ll do:

• Be responsible for a caseload of clients, ensuring their income is maximised and their assets are safeguarded from abuse and exploitation.


• Empower clients to make decisions where possible, or make decisions in their best interests with regard to their known beliefs, wishes, and preferences in accordance with the Mental Capacity Act. 


• Work closely with clients, their relatives, carers, and professional support to manage resources effectively to meet their needs and improve their quality of life.


• Visit clients to develop and maintain effective relationships and gain insight into their needs and aspirations.

What we’re looking for:

• A working knowledge of benefits payable by the Department for Work and Pensions and other agencies, including eligibility and entitlement.


• An understanding of the issues affecting people who lack capacity to manage their property and financial affairs.


• Excellent verbal and written communication skills.


• Strong numeracy, budgeting, and IT skills.


• Confidence to work independently, organise and prioritise workload, and manage conflicting demands and deadlines.


• Professional curiosity, creativity, and innovation to ensure the best outcomes for clients.


• Confidence to challenge the accepted or expected view when advocating on behalf of clients.
  
  

Take a look at our Candidate Pack for more information about the Client Affairs Officer role, team and our values.  The section ‘About you’ explains what specific knowledge, skills and experience we want you to tell us about. Make sure you explain how you meet these requirements and demonstrate our values, in your application.

Why join us?

• Be part of a professional and highly committed team dedicated to making a positive difference in our clients' lives.


• Engage in meaningful work that is both rewarding and impactful.


• We offer supportive development opportunities to enhance your skills, knowledge and wellbeing.


• Employee support: Access to Health Assured's comprehensive Employee Assistance Programme to support your physical and mental wellbeing, including 24/7 telephone support, a suite of online resources, and legal and financial advice. 


• Competitive benefits package: Including generous annual leave entitlement, occupational sick pay, and access to the Local Government Pension Scheme. Find more information here.
    

Applicants can expect to hear from us within two weeks of the advertised closing date.

Please note: We are unable to offer sponsorship for this role and therefore it is essential that you already have the right to work in the UK before applying.

Other roles you may have experience of may include: Client Services Specialist, Client Relations Manager, Client Relations Officer, Client Relations Advisor, Customer Service Coordinator, Client Engagement Officer, Client Support Manager, Client Support Officer, Client Support Advisor, Client Account Manager, Client Account Advisor, Client Liaison Officer

Travel Requirements:

You will be required to travel to various locations within Hampshire, and it is essential that you have a current drivers’ licence and access to a reliable vehicle on a regular basis. 

Value Based Recruitment:

We recruit for attitudes and values in Adults’ Health and Care. We invite you to evidence how you demonstrate our 5 core values in your application. For more information on our values, please refer to the candidate pack.

Additional Information:

Client Affairs Officer Candidate Pack

Vetting Requirements:

This post is subject to a Criminal Records Check.

Contact Details for an Informal Discussion:

For general enquiries, please contact [email protected]