Client Affairs Team Lead (Redeployment - 24362)

• Suffolk County Council
• Address:  Beacon House, Ipswich, Suffolk, IP1 5PB - Hybrid
• Salary: £34,434 per annum (pro rata for part time)
• Hours: 37 hours per week, flexible working options available
• Contract:  Permanent

At Suffolk County Council, every role is a chance to create positive change.

As a Client Affairs Team Lead within our Financial Inclusion and Advice Service (FIAS), you'll help some of Suffolk's most vulnerable residents by ensuring their finances are managed safely, effectively and compassionately. You'll lead a dedicated team supporting people through Department for Work and Pensions (DWP) Appointeeships and Court of Protection Deputyships, helping to protect their financial wellbeing and independence.

Join us and turn your passion for leadership, customer service and complex financial administration into meaningful action.

Reimagine the possibilities.

Your role and responsibilities

As our Client Affairs Team Lead, you will provide leadership, guidance and operational oversight to a team delivering specialist financial management services on behalf of adults supported by Adult Social Care.

This is a varied and rewarding role where no two days are the same. You may be supporting colleagues with a complex deputyship case, overseeing Court of Protection processes, ensuring compliance with Office of the Public Guardian requirements, responding to customer feedback or identifying opportunities to improve service delivery.

You will:

• Lead, motivate and develop a team of Client Affairs Officers and Assistants, fostering a positive and high-performing culture.
• Provide expert advice and support on complex Court of Protection Deputyship and DWP Appointeeship cases.
• Oversee Court of Protection applications, Office of the Public Guardian reporting requirements and associated statutory responsibilities.
• Monitor financial transactions, property-related matters, charging arrangements and customer finances, ensuring compliance and accuracy.
• Manage complaints, compliments and customer feedback, promoting a responsive and person-centred approach.
• Develop and improve procedures, working closely with Adult Social Care colleagues and partner organisations to deliver the best possible outcomes for customers.
• Ensure high standards of governance, financial stewardship and service delivery across the team.

This is an excellent opportunity for someone who enjoys leading people, solving complex problems and delivering services that make a meaningful difference every day.

You will need

We're looking for a supportive and motivated leader with excellent communication skills and a commitment to improving outcomes for vulnerable adults.

You will have:

• Experience of leading, supervising or developing staff.
• Knowledge of DWP Appointeeships, Court of Protection Deputyships and the relevant legislation.
• Experience managing complex casework and making informed decisions.
• Strong communication skills, with the ability to explain complex information clearly and sensitively.
• Good analytical, organisational and numerical skills.
• Experience interpreting legislation, policy and procedural guidance.
• Confidence using digital systems and maintaining accurate records.
• A Level 3 qualification, or equivalent knowledge and experience.

You can view a full list of requirements in the Job and Person Profile (Word) (JPP), which you can find in the How to Apply section below.

If you believe you can succeed in this role, apply. Even if you don't meet every requirement, we'd appreciate the opportunity to consider your application.

The team 

The Client Affairs Team is part of Suffolk County Council's Financial Inclusion and Advice Service (FIAS), a service dedicated to helping adults receiving support from Adult Social Care manage financial matters that can often be complex, sensitive and life-changing.

FIAS provides a range of services including financial assessments, welfare benefits support, direct payments, deferred payment agreements, debt recovery and specialist financial advice. Within this service, the Client Affairs Team manages financial affairs on behalf of customers where Suffolk County Council has been appointed as a DWP Appointee or Court of Protection Deputy.

We are a supportive, collaborative and highly knowledgeable team that is passionate about delivering excellent customer outcomes. By working closely together, sharing expertise and embracing continuous improvement, we help ensure some of the most vulnerable people in our communities receive the financial support and protection they need. We value flexible working, professional development and creating an environment where everyone can thrive.

Empowering Everyone 

We’re big believers in potential, possibility and the power of different ideas. We’re always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our Workforce Equality Report.  

For more information 

Please contact Jason Whittaker for a casual conversation. You can reach them by emailing [email protected] 

How to apply

Step 1 - Read the Job and Person Profile (JPP) (Word). 

Step 2 - Click ‘Apply Now’ to start your online application.

Step 3 - Upload a supporting statement answering the following questions below. You should use the Supporting Statement template (Word).  

1. Focusing on your previous employment and experience, please explain how you have developed the skills and knowledge required to successfully carry out this role.
2. Describe a time when you supervised or supported a team to achieve a positive outcome. What was your role, what challenges did you face, and what was the result?
3. Give an example of a situation where you had to manage a complex piece of work involving multiple tasks, deadlines or stakeholders. How did you organise your work and ensure a successful outcome?
4. Describe a situation where you worked with a vulnerable person or someone requiring additional support. How did you adapt your approach to meet their needs?

Please note: Without a supporting statement, your interest will not be progressed. Any supporting documents must be in either PDF or MS Word format.  

For guidance on completing your application, please see our How to Apply page. 

Planning to use Artificial Intelligence (AI)? Please ensure your application still reflects your own skills, experience and ideas. If used inappropriately, your application may not be processed. Please read our guidance for using AI to understand what’s acceptable. 

Do you need any reasonable adjustments to help you to apply? If you are disabled and/or have additional support needs, you can request reasonable adjustments. You can do this by contacting our Recruitment Team at [email protected]  or 03456 014412.  You can find examples of possible adjustments on our Reasonable Adjustment pages.  
 

Closing date: 11.30pm, 23 August 2026.

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts. #LI-Hybrid