Client and Insight Manager

Company Description

Who are we?

Leaders in the debt recovery enforcement sector, the Bristow and Sutor Group of companies have been operating for over 40 years’ supporting hundreds of local authorities and Transport for London. We have a strong UK team, employing 500 people all over the UK. We are committed to building a culture where everyone has the opportunity to do meaningful work and be both recognised and rewarded for their effort.

Profile:

You will be a self-starter, with a history in maintaining client relationships and influencing strategies to improve collections and a proven history of managing a team and developing colleagues.

You will possess excellent numerical and analytical skills and knowledge of data analysis tools.

You will have knowledge of data modelling, data cleansing, and data enrichment techniques, and the capacity to develop and document procedures and workflows. You will be confident with your ability to carry out data quality control and validation.

Duties & Responsibilities

 Analysing departmental KPI data to identify trends and increase efficiency and reporting this to the Group Head of Client Services

 Monitor client performance using system driven management information (MI) with a view to continuous improvement.

 Creation of monthly client MI packs with support of the Head of Data and appointed Client Services Manager

 Actively relationship manage clients, identified by the Head of Client Services

 Continually improve client relations and attend review meetings and/or functions as required.

 Maximise instructions from clients where possible through performance and liaise with operational managers where required to ensure this can be achieved.

 Liaising with clients to understand data requirements and provide reports to support DRPs performance to clients.

 Provide insight and information as required, producing reports to show the costs and benefits of trials for review.

 Provide data to influence change and suggest evidence based alternative processes .

 Maintain an up-to-date knowledge of all relevant company policies, client guidelines, statutes and regulations and ensure compliance through effective communication.

 Management of Client Liaison Team Leader and team of Client Liaison Officers who aids DRP clients or colleagues with various queries, reporting, or processes within the back office, ensuring effective cross training and quality processes are in place across the team, and regular performance reviews are undertaken with the team members’

 Maintain group CRM system for DRP (and where required Group)

 Perform any other duties that may reasonably be required

Required skills

 Strong Communication & Stakeholder Management – Ability to present, negotiate, and influence decision-makers.

 Contract & Account Management Expertise – Experience managing contracts and client accounts.

 Industry Knowledge – Experience in the parking sector (desirable not essential)

 Business Growth Mindset – Ability to identify and capitalise on opportunities for account expansion.

 Team management – experience of managing a team

 Flexibility to Travel – Full UK driving license with willingness to visit client sites across the UK.

 Proven Experience – At least 2 years in client relationship management or team management

 Data-Driven Approach – Proficiency in MS Office, Power BI, and data analysis to drive strategic decisions.

Benefits

Competitive Basic Salary of between £30,000 and £40,000 per annum

Full Time Permanent Role

Company Pension Scheme

Company Life Assurance Plan

Daily Refreshments on Offer

Modern Office Environment

On Site Car Parking

28 Days Annual Leave including Bank Holidays

The successful applicant would be required to undertake a DBS and CCJ check before an offer of employment is made.

Bristow and Sutor Group is an equal opportunities employer. It promotes a culture where diversity is valued, respected and built upon, attracts and retains a workforce based on merit and ability and is reflective of the communities it is part of.

#INDHP