Client & Insight Manager

Client & Insight Manager

Salary - £40,000 DOE

Mon-Fri, 9am to 5pm

Manchester

Do you possess experience within management?

Are you looking to start that next chapter within your career?

MPJ Recruitment are proud to be working alongside one the UK's largest Debt recovery and enforcement groups that have been in operation for over 40 years, employing over 500+ staff nationwide.

Present time, they are looking to make a fantastic addition to their team in the Manchester area. They are currently on the lookout for a Client & Insight Manager to join their team and make a big impact.

Client & Insight Manager responsibilities:

• Analysing departmental KPI data to identify trends and increase efficiency and reporting this to the Group Head of Client Services
• Monitor client performance using system driven management information (MI) with a view to continuous improvement.
• Creation of monthly client MI packs with support of the Head of Data and appointed Client Services Manager
• Actively relationship manage clients, identified by the Head of Client Services
• Continually improve client relations and attend review meetings and/or functions as required.
• Maximise instructions from clients where possible through performance and liaise with operational managers where required to ensure this can be achieved.
• Liaising with clients to understand data requirements and provide reports to support DRPs performance to clients.
• Provide insight and information as required, producing reports to show the costs and benefits of trials for review.
• Provide data to influence change and suggest evidence based alternative processes.
• Maintain an up-to-date knowledge of all relevant company policies, client guidelines, statutes and regulations and ensure compliance through effective communication.
• Management of Client Liaison Team Leader and team of Client Liaison Officers who aids DRP clients or colleagues with various queries, reporting, or processes within the back office, ensuring effective cross training and quality processes are in place across the team, and regular performance reviews are undertaken with the team members’

What an ideal candidate may possess:

• Strong Communication & Stakeholder Management - Ability to present, negotiate, and influence decision-makers.
• Contract & Account Management Expertise - Experience managing contracts and client accounts.
• Industry Knowledge - Experience in the parking sector (desirable not essential)
• Business Growth Mindset - Ability to identify and capitalise on opportunities for account expansion.
• Team management - experience of managing a team
• Flexibility to Travel - Full UK driving license with willingness to visit client sites across the UK.
• Proven Experience - At least 2 years in client relationship management or team management
• Data-Driven Approach - Proficiency in MS Office, Power BI, and data analysis to drive strategic decisions.

Client & Insight Manager Benefits:

• Company Pension Scheme
• Company Life Assurance Plan
• Daily Refreshments on Offer
• Modern Office Environment
• On Site Car Parking
• 28 Days Annual Leave including Bank Holidays

If this is an opportunity of interest, please apply and we will be in touch ASAP.

The successful applicant would be required to undertake a DBS and CCJ check before an offer of employment is made.