Client and Insight Manager

Job title: Client and Insight Manager
Location: Manchester
Schedule: Monday – Friday 9am-5.30pm

Priority Recruitment are proud to be working with a market-leading organisation who are now seeking a Client and Insight Manager to join their experienced and high-performing team.

With over 40 years in the business, this organisation is trusted by hundreds of local authorities and public sector bodies across the UK.

What’s in it for you:

• Competitive salary between £30,000 and £40,000 depending on experience
• Company pension scheme & life assurance
• Free onsite parking & modern office space
• 28 days annual leave (incl. bank holidays)
• Full training and development support

The Role:

As a Client and Insight Manager, you’ll take a leading role in client relationship management, performance analysis, and strategic insight. You’ll be a key player in driving improvements in collections performance and customer experience, using data to support change and influence internal processes.

You’ll also manage a talented Client Liaison Team, ensuring high standards of support, reporting, and delivery to both clients and internal stakeholders.

• Analyse KPI and performance data, identifying trends and improvement areas
• Build strong, proactive relationships with key clients
• Produce monthly MI packs and performance reports
• Lead a small team of client liaison officers – ensuring training, development, and high standards are maintained
• Collaborate with operations teams to maximise client satisfaction and instruction volume
• Provide insight-driven recommendations and influence decision-making
• Manage and update the CRM and client data systems
• Attend client meetings and travel when required (full UK driving licence needed)

What We're Looking For:

• At least 2 years in a client-facing, account or team management role
• Strong data analysis skills (Power BI, Excel, CRM systems)
• Ability to lead a team with clear communication and quality focus
• Excellent stakeholder engagement and commercial awareness
• Experience in the enforcement or parking sectors is a bonus, but not essential
• Self-motivated, organised and passionate about continuous improvement

Whether you’re an experienced Client Manager or a data driven team leader ready for a step up, this is a fantastic opportunity to join a trusted and growing organisation where your voice is heard and your ideas are valued.

Apply now for more details!