Client and Insight Manager

We are currently searching for a highly analytical FS/Debt Client Insight Manager with a proven track record of transforming customer data into actionable insights that drive strategic decision-making and business growth. Skilled in customer segmentation, market analysis, and stakeholder engagement to enhance client experience, improve retention, and support targeted marketing initiatives.

Client Details

Our client is a well-established, organisation in the Financial Services industry. They provide robust solutions and are renowned for their commitment to excellence, innovation and customer service. Their modern office environment and on-site parking make for a comfortable and convenient working environment.

Description

Key responsibilities consist of:

• Develop and execute strategies to enhance customer service and overall client experience
• Collaborate cross-functionally to ensure seamless service delivery
• Analyse customer feedback and KPI/MI data to drive improvements and report findings
• Lead, train, and support a dedicated customer service team, ensuring high performance
• Build strong client relationships through regular communication and tailored support
• Manage and deliver customised reports based on client data needs and performance metrics
• Work closely with senior stakeholders to produce monthly MI reports and support strategic goals
• Maintain CRM systems and ensure compliance with company policies and industry regulations
• Identify growth opportunities and collaborate with operations to ensure delivery readiness
• Support continuous improvement and contribute to the development of service procedures

Profile

A successful Client and Insight Manager should have:

• Strong Communication & Stakeholder Management - Ability to present, negotiate, and influence decision-makers.
• Proficiency in data analysis and customer service software.
• Proven experience in client relationship management or team management.
• Excellent communication and leadership skills.
• Strong problem-solving abilities.
• A customer-oriented mindset.
• The ability to work under pressure and manage multiple tasks.
• Knowledge of the Financial Services industry.

Job Offer

• A competitive salary package between £36,000 - £27,000, depending on experience.
• A company pension scheme and life assurance plan.
• 28 days annual leave, including bank holidays.
• A modern office environment with on-site parking.