Client and Product Support Specialist

Client and Product Support Specialist
Salary £25,000 + £6,000 Comms
Based: Normanton site based.

Your new role
As a Client and Product Support Specialist, you will be responsible for achieving high sales and converting quotes into orders while providing exceptional service to both potential and existing customers. This role focusses on increasing sales of specialised product lines, meeting agreed response times, ensuring profitability, and building lasting business relationships.

• Attain an agreed KPI quote-to-order conversion rate.
• Respond to all quotations within 24 hours to meet KPI requirements.
• Proactively manage and follow up on active quotations directly with customers.
• Identify opportunities to upsell and cross-sell on each quotation and send them on the same day.
• Achieve pre-agreed margin targets for each product category.
• Collaborate with account managers on quotations exceeding £2,500.
• Maintain comprehensive and up-to-date records in the CRM system.
• Negotiate with suppliers to secure the best business packages, including pricing, rebates, and payment terms.
• Monitor product and supplier compliance with company terms and conditions, staying informed about differences between EU and UK product certifications.
• Investigate and resolve vendor and product specification queries as needed.

What you'll need to succeed

• At least 2 years of experience in a similar role is advantageous.
• Proficiency in accurately pricing and maximising profitability while protecting gross profit margins.
• Strong negotiation skills.
• Understanding the full cost implications of sourcing decisions (product, freight, duty, stock holding, handling, returns).
• Proficiency in Microsoft Office (Outlook, Word, Excel).
• Ability to multitask, organise, set priorities, and meet deadlines.
• Adaptability to change.
• Excellent verbal and written communication skills.
• Knowledge of customer base, customer needs, and sales cycle is beneficial.
• Familiarity with products, competitors, and dealer networks is desirable.

What you'll get in return

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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