Client and staff call centre manager

Client and Staff Liaison Manager

Full-time role Monday to Friday 9.00 - 530pm

£33,000 - £40,000 + 25 Days Holiday
Chipping Sodbury

The Role:

Are you a Call Centre Manager, Team Leader or similar from a Lending, Estate Agency or Surveying background, looking for a role granting authority and autonomy to create processes and get the most out your team?

On offer is the chance to join a growing company that specialise in Survey & Valuation work.

Responsibilities:

• Overseeing the Client Services Team and Manager
• Onboarding of new Clients
• Working alongside the Client Services Manager to improve structures and processes enhancing productivity

• Working closely with Stakeholders and Clients to ensure service levels are maintained and adhered to

• Managing performance review systems, providing feedback, and addressing performance issues and continually supporting managers to measure their team's performance.
• Planning and implementing training programs, assessing employee needs, and ensuring ongoing professional development

• Adhoc duties to assist and support the Operations Director

Must have

3 years' experience of leading or managing people within a small to medium-sized business

Excellent knowledge of MS office suite

Good communication skills

High attention to detail, particularly in maintaining records, policies, and compliance documents

Desirable

Housing, Surveying or similar background

Previous HR experience

Good national geographical knowledge

Key Benefits:

• Exciting, Fun, Relaxed Working Environment: Join a team that values creativity, collaboration, and fun.
• Modern Offices with onsite parking.
• Career Development Opportunities: We support your growth with opportunities for progression in a rapidly growing company.
• Perks: Regular social events, Opportunity to buy and sell up to 3 days annual leave.

Acorn by Synergie acts as an employment agency for permanent recruitment.