Client and Staff Call Centre Manager

Client and Staff Liaison Manager

Full-time role Monday to Friday 9.00 - 530pm

£33,000 - £40,000 + 25 Days Holiday
Chipping Sodbury

The Role:

Are you a Call Centre Manager, Team Leader or similar from a Lending, Estate Agency or Surveying background, looking for a role granting authority and autonomy to create processes and get the most out your team?

On offer is the chance to join a growing company that specialise in Survey & Valuation work.

Responsibilities:

• Overseeing the Client Services Team and Manager
• Onboarding of new Clients
• Working alongside the Client Services Manager to improve structures and processes enhancing productivity

• Working closely with Stakeholders and Clients to ensure service levels are maintained and adhered to

• Managing performance review systems, providing feedback, and addressing performance issues and continually supporting managers to measure their team's performance.
• Planning and implementing training programs, assessing employee needs, and ensuring ongoing professional development

• Adhoc duties to assist and support the Operations Director

Must have

• 3 years' experience of leading or managing people within a small to medium-sized business
• Excellent knowledge of MS office suite
• Good communication skills
• High attention to detail, particularly in maintaining records, policies, and compliance documents

Desirable

• Housing, Surveying or similar background
• Previous HR experience
• Good national geographical knowledge

Key Benefits:

• Exciting, Fun, Relaxed Working Environment: Join a team that values creativity, collaboration, and fun.
• Modern Offices with onsite parking.
• Career Development Opportunities: We support your growth with opportunities for progression in a rapidly growing company.
• Perks: Regular social events, Opportunity to buy and sell up to 3 days annual leave.

Acorn by Synergie acts as an employment agency for permanent recruitment.