Client Care Administrator

Salary :

£25,000 monthly

Company : Nxt Recruitment Ltd

Job Type : Full Time

Carlisle, United Kingdom

Job Description - Client Care Administrator

Client Care Administrator

Location: Carlisle

Salary: From £25,000 per annum (dependent on experience)

Job Type: Full Time

Contract Type: Permanent

Hours: Monday to Friday

Overview

NXT Recruitment is delighted to be working in partnership with a highly respected and forward-thinking financial services organisation to recruit a Client Care Administrator.

This is an excellent opportunity to join a professional, supportive, and growing business where exceptional client service is at the heart of everything they do. As a Client Care Administrator, you will become a key point of contact for clients, providing ongoing support, managing enquiries with empathy and professionalism, and working closely with Financial Advisers to deliver an outstanding customer experience.

The business has built an excellent reputation for investing in its people and promoting from within, offering genuine career progression across a variety of departments. Whether your ambitions lie in client relationship management, administration, paraplanning, compliance, or financial advice, this role provides an excellent foundation for a long-term career within the financial services industry.

Key Responsibilities

Act as the first point of contact for clients, providing a professional and friendly service

Build strong relationships with clients while delivering an exceptional customer experience

Support Financial Advisers with client communications and administrative duties

Respond to client enquiries promptly via telephone, email, and written correspondence

Handle incoming and outgoing calls, ensuring enquiries are resolved or directed appropriately

Work within a regulated environment, following company procedures and industry standards

Support vulnerable clients with empathy, patience, and professionalism

Maintain accurate client records and ensure all information is processed confidentially

Assist with the preparation and management of client documentation

Work collaboratively with colleagues to ensure a seamless client journey

Maintain high levels of organisation while managing multiple priorities

Requirements

Previous experience within a customer service, client care, administration, or office-based role

Excellent communication skills with a professional and approachable manner

Strong organisational skills with excellent attention to detail

Ability to handle confidential and sensitive information with discretion

Excellent problem-solving skills and the ability to manage challenging conversations with empathy

Strong emotional intelligence and a genuine desire to help people

Good IT skills, including Microsoft Office

Positive, proactive, and team-oriented approach

Desirable Skills

Experience working within a regulated or professional services environment

Previous experience within financial services, banking, insurance, legal, or professional services

Experience using CRM or client management systems

Please contact Sarah at NXT Recruitment on 01228 812585 for more information.

NXT Recruitment Limited acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. By applying for this role, you accept the terms of our Privacy Notice, which can be found on our website.

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Client Care Administrator

Job Description - Client Care Administrator

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