Client Care Team Leader

At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

We are seeking an organised, personable Client Care Team Leader to join our team at Southern Counties on a full-time permanent basis.

SCVS is a specialist-led small animal hospital with the expertise and resources to handle the most complex cases. As a large multidisciplinary referral hospital, we boast impressive facilities and cutting-edge equipment, allowing us to deliver exceptional care from the initial consultation through to patient discharge.

Conveniently located in Ringwood, Hampshire, just off the A31, we are ideally positioned for our clients.

Our recent expansion features a newly purpose-built theatre complex, a two-storey facility with an expansive client reception and waiting area, 10 additional consulting rooms, and a new rehabilitation centre.

And we’re not stopping there — future enhancements include a new diagnostic suite, an ICU area, and more.

How You’ll Make a Difference

This is a hands-on leadership role, combining the day-to-day responsibilities of Client Care Administration with supporting and coordinating the Client Care team.

Working closely with the Client Care Manager, you will help ensure the smooth running of the department, provide day-to-day guidance and support to colleagues, coordinate workloads and maintain consistently high standards of service for our clients and referring veterinary practices.

You will be a visible and approachable point of contact for the team, helping colleagues resolve queries, prioritise workload and manage challenging situations while ensuring matters are escalated appropriately when required.

Working Pattern

Monday to Friday 8am-5pm, 1 hour for lunch

Key Responsibilities

Team leadership and coordination

You will:

Training and team support

You will:

You Might Be a Great Fit If...

You are a friendly, organised and customer-focused individual who enjoys working as part of a team. You’ll bring:

How We’ll Support You

At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. When you join us, you’ll benefit from:

What We Offer Our Team

We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.

Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.