Client Case Representative, Associate

Join a global leader in asset management. Grow your career where your impact matters.

Vanguard is seeking a Client Service Associate to join our collaborative team in Manchester. This role is ideal for someone passionate about delivering outstanding service and eager to gain hands-on experience in the financial services industry.

You'll support our clients with professionalism and care-managing enquiries, resolving cases, and working cross-functionally to find effective solutions. With a hybrid work model and a supportive team environment, this is your opportunity to thrive both personally and professionally.

What You'll Do:

• Handle and resolve client requests with efficiency and empathy
• Communicate clearly and professionally with clients and internal partners
• Collaborate across departments to deliver tailored solutions
• Maintain accurate records and meet regulatory standards
• Gain knowledge of Vanguard's products and industry practices
• Contribute to special projects and process improvements

What You Bring:

• Strong communication skills-written and verbal
• A degree or equivalent experience, with analytical thinking ability - Undergraduate degree or equivalent combination of training and experience.
• A collaborative, adaptable, and proactive mindset
• Desire to learn about financial products and services
• Commitment to service excellence and continuous development

Special Factors: Vanguard is not offering visa sponsorship for this position.

Why Vanguard?

Vanguard is a different kind of investment company. It was founded in 1975 on a simple but revolutionary idea: that an investment company should manage its funds solely in the interests of its clients.

This is a philosophy that has helped millions of people around the world to achieve their goals with low-cost, uncomplicated investments.

It's what we stand for: value to investors.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.