Client Co-Ordinator

We are looking for a motivated and enthusiastic Client Coordinator to join our clients thriving team in Stoke-on-Trent!

Your Role:
As a Client Coordinator, you will play a vital role in our Customer Relations team. You'll be the first point of contact for clients, ensuring their needs are met with professionalism and enthusiasm.

Your responsibilities will include:

• Handling incoming calls and emails from clients, addressing product inquiries and queries
• Processing sales orders using our Sage database
• Building rapport and determining customers' requirements
• Performing general administration duties
• Working towards daily targets, KPIs, and monthly sales objectives
• Making proactive sales calls to new, existing, and dormant customers
• Following up on leads and maintaining the CRM system
• Cross-selling and upselling products when opportunities arise
• Proactively chasing outstanding quotes and maximising additional business
• Researching new projects and leads
• Supporting our dedicated Regional Sales Managers

What We're Looking For:
To be successful in this role, you should have:

• Previous sales and customer service experience
• A positive, proactive attitude and excellent communication skills
• Good relationship-building abilities
• General administration and Microsoft skills
• Attention to detail and strong negotiation skills
• A polite and friendly telephone manner

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.