Client Coordinator

We are seeking a Client Coordinator for our client in Horsham. In this role, you will manage your own client caseload, ensuring all work meets contract requirements. This position is perfect for a proactive, detail-oriented individual who excels in high-pressure environments and is adept at handling both client and internal communications.

Day-to-day of the role:

• Receive and respond to telephone and email queries from clients, residents, engineers, and colleagues.
• Liaise and cooperate with the team to ensure all processes and procedures are followed.
• Monitor and update resident satisfaction, complaint, and defect KPI spreadsheets.
• Produce monthly customer KPI reports.
• Maintain a sound understanding of the works being carried out and effectively communicate this to both internal and external customers.
• Prepare and raise material orders/requisitions as required to meet the programme.
• Input and maintain data on the management system.
• Provide feedback and comments on failures or requirements.
• Handle general administrative tasks.

Required Skills & Qualifications:

• Proactive and self-motivated with an eye for detail.
• Able to manage own workload and work independently while adhering to strict regulations and deadlines.
• Exceptional communication skills, confident in communicating with colleagues and clients at all levels.
• Ability to work in a high-pressure environment whilst ensuring self-care.
• Good administration and IT skills, proficient in Word, PowerPoint, and Excel.

Benefits:

• 25 days holiday plus 8 statutory holidays.
• A day off for your birthday.
• Hybrid working model.
• Career progression opportunities.
• Ongoing mentoring and career/performance coaching.
• Commitment to training and development.
• Structured induction/training program.
• Employee Assistance Program.
• Bike 2 Work & Employee savings schemes.

Please apply now!