Client Director

About Interbrand

Interbrand understands what it takes today to build the world’s most iconic brands.

To support our clients in an ever more complex and fascinating world, we have renewed our commitment to both common global standards and greater empowerment, experimentation and entrepreneurialism.

Interbrand is its people. We are a global team of highly diverse thinkers, makers and collaborators. We are proud of our heritage and often regarded as the university of branding. Over the past four decades, we have pioneered iconic work and invented many of the brand building tools that are now commonplace.

In collaboration with many of the world’s leading brands, we are pioneering the future of brand building. In a world where people’s expectations are moving faster than businesses, we give our clients the confidence to make Iconic Moves that create desire and utility, reshape the competitive landscape and drive extraordinary results.

The Interbrand Best Global Brands study/rankings are resources to our clients and the industry, providing proprietary data and insight for our role as client partner and commentator. We have published 18 books on brands and are often the reference point for university curriculum and professional associations. Today, through our own Academy, we aim to be the most impactful learning environment in the marketing world.

Our Behaviours

Our culture is informed by a set of behaviours we co-created as a business. Our behaviours give us space to experiment, permission to speak out, and a model of leadership that anyone in the business can adopt. Our behaviours are Lead with love, Be Brave, Listen First and Make it happen. We are proud of our behaviours. They make us, us.  

The opportunity
You lead a portfolio of key client relationships, working closely with the Client Partnership team, to provide the best client experience. You manage significant client work yourself, building trusted advisor relationships with senior clients. You blend commercial acumen with creative judgment, shaping work that performs and grows accounts.

What you’ll be doing

• Lead a portfolio of key client accounts working in partnership with peers to support clients on the type of workstreams, services or offerings that would help their business challenges. Shaping the briefs and content with the client


• Set clear briefs internally, ensuring roles and responsibilities are known and what success looks like for the internal teams and clients


• Train and coach junior members of the team on core client management responsibilities and best practices, support the development of others through on the job training giving clear suppoer and guidance


• Work with Discipline leads to identify and activate annual growth plans for clients, managing organic opportunities from ideation to sign off


• Find and pursue growth opportunities within your clients, working with internal leaders to develop and pitch compelling approaches


• Manage account complexity, coming up with solutions on approach and risk management and align with the Client Partnership team


• Lead client workshops and strategic conversations that move decisions forward and create inspiring experiences


• Work with Delivery Management and Finance to manage team capacity, resource allocation, and commercial profitability across your portfolio


• Identify and lead initiatives that strengthen the Interbrand client experience and our external reputation


• Represent Interbrand externally, speaking about our offers and IP to attract talent and clients to the business

What we’re looking for
Experience
Demonstrated ability to lead client accounts. Strong track record of growing accounts and building the capability and reputation of your team.

Relationships
You build genuine partnerships at Senior Leadership levels and understand how to make decisions aligned to business goals and growth requirements. You understand client’s business challenges and aspirations.

Curiosity
You stay alert to what's shifting in your clients' worlds and the market. You bring fresh angles to client briefs and identify where we can create real value. You actively seek to learn and grow.

Commerciality
You think like a business leader about account health and department profitability. You understand the levers that improve our performance and know when to invest, when to negotiate, and when to push back. You manage capacity and resources intelligently.

Communication
You present with charisma and persuasiveness, moving senior leaders and teams to action. You facilitate dialogue that keeps people focused on outcomes. You adapt how you communicate to different audiences.

Team Leadership
You inspire your peers through setting clear vision and standards. You create a culture of feedback, resilience, and accountability. You lead by example on wellbeing and inclusivity.

We are working through access barriers across our job site, so if you run into any issues and would like this information in an alternative format, or would prefer to apply via email, please send us a message at [email protected].