Client Engagement Coordinator

Client Engagement Coordinator | Software Adoption Executive | Onboarding Support Manager – Telecom | Customer Success Executive
 

• Up to £30,000 per annum, dependent on experience
• Leeds City Centre office with Hybrid Working
• Continuous Personal Development
• Ability to earn commission on renewals

 
Working within a fast-growing, cloud communication provider, the successful candidate will support the Head of Onboarding in ensuring that the adoption of their platform is achieved successfully and efficiently. You’ll be working closely with their network of channel partners, handling all incoming enquiries, managing the entire porting process whilst delivering high levels of customer satisfaction through product demonstrations and ongoing training.
 
Key Responsibilities:

• Supporting Partner and Client onboarding/adoption of the platform and associated products.
• Utilising HubSpot to identify, track and update customers and their onboarding status.
• Delivering product demonstrations and end user training to new prospects and partners.
• Managing the number porting process from start to finish; validating, updating, and ensuring processes run efficiently for end customers to configure as required.
• Respond to inbound enquiries and live chat for general support, sales, and billing queries.
• Working alongside Account Managers and assisting with customer renewals.
• Engaging in the purchasing of new numbers and hardware as required.

 
Key Skills and Experience:

• 2+ years of customer service experience.
• Exceptional attention to detail; organised and task focused with a methodical approach to work.
• Excellent interpersonal and communication skills, both written and verbally.
• Passion for helping businesses grow and curiosity about the tech industry.
• Proven technical, problem-solving, and troubleshooting ability.
• Keen to learn, develop and progress your career alongside a growing business.

 
Our Client:
Our client is a cloud-based telecommunication provider who have already built a fantastic reputation in the industry and have impressive growth plans to continue driving the business forward. Their platform is a simple, scalable business VoIP system that integrates multiple devices and enhances mobility. Due to their recent success and growth of their channel partners, we have been tasked with sourcing a Client Engagement Executive to join this exciting business.
 
If you feel you are suitable, please apply today by submitting your CV. Alternatively, to discuss the opportunity further, please contact Jonny McPartland directly on the numbers listed on our website: wearemarmion.com.

Thank you for taking an interest in the role advertised. We'd like to confirm that each CV received is read thoroughly by a trained consultant; if your application is shortlisted then you will be contacted via telephone in the first instance. If we have not contacted you within 5 working days of your application, please understand that the CV received, and the information provided does not meet the requirements of the role. However, we endeavour to consider all applicants for future opportunities; should you wish to speak to the named consultant about your application, please contact us directly.