Client Executive

CNC Recruitment are seeking a proactive and organized Client Executive to be the first point of contact for our clients customer enquiries. This role is essential in ensuring a smooth customer journey by responding to queries efficiently, processing orders, and be a key member of the existing high performing sales team. The ideal candidate will have excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment where being proactive and reactive is necessary.

Woking hours: TBC

Job Type: Full Time Permanent
Salary: £26,000 - £30,000 (plus quarterly Sales commission)

Primary Sales Responsibilities:

·        Handling website enquiries and incoming phone calls - Acting as the first point of contact for customers, responding promptly to all enquiries and answering calls in a professional and helpful manner. Providing support, information, resolving initial concerns, and ensuring a positive customer experience.

·        Business Development - Acting as a business development representative in contacting new leads, maintaining relationships with current clients and follow ups on large deals. Additionally includes creating deals, activities and follow ups on Pipedrive.

·        Processing quotations and orders - Preparing and sending quotations to customers, ensuring all details are accurate. Processing stock orders efficiently and managing them through to completion. Ownership of sample requests and follow ups - Handle sample requests from the website and email enquiries. This will include following up to generate new leads.

·        Following up on quotes and tracking orders - Proactively following up with customers on outstanding quotes to increase conversion rates. Keeping customers updated on lead times, order statuses, and expected delivery schedules.

·        Providing product information and support - Developing a strong understanding of the full product range, including bespoke options and lead times. Offering accurate and informed responses to customer queries.

·        Utilising CRM - Maintaining accurate records of customer interactions, quotes, and orders using Pipedrive. Ensuring all sales data is up to date and assisting with reporting where necessary.

Key Skills & Qualifications:

·        Excellent phone etiquette with the ability to handle inbound and outbound calls confidently, professionally, and efficiently.

·        Exceptional customer service skills, with the ability to build rapport and maintain positive relationships.

·        Excellent organizational skills with the ability to multitask and prioritize workloads effectively. Previous experience in sales or customer service is preferred.

·        Strong communication skills, both verbal and written, with a professional and friendly approach. High attention to detail and accuracy in processing orders, data entry, and documentation. Proficiency in CRM systems such as Pipedrive, along with Microsoft Office (Excel, Outlook, Word). Ability to work proactively, problem-solve, and take initiative in a fast-paced environment.

·        Team player mindset, able to collaborate effectively with colleagues across different departments

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