Client Experience Advisor

Customer Experience Advisor

Bulwell – NG6 (accessible on public transport)

£25,000 per annum basic

Bonus - £2,000 bonus = OTE £27,000 (paid quarterly)

Full time, Mon – Fri 8.30am – 5.30pm

Occasional weekend working: 1 in 3: Saturdays (9-3) / Sundays (10-4) (overtime payment applies)

Our client, a growing property specialist, is keen to appoint a Customer Experience Advisor to support buyers and sellers throughout the full sales journey — from first enquiry through to completion. This role is ideal for someone with experience in the property or estate agency sector who values exceptional customer service, organisation and clear communication!

Responsibilities:

• Manage a portfolio of property sales from start to finish
• Respond to enquiries and buyer applications within agreed service levels
• Keep records updated on the internal CRM system
• Liaise with marketing agents and suppliers to meet sales targets
• Provide regular updates to clients throughout the process
• Join conference calls with clients and solicitors
• Raise and process invoices following exchange of contracts
• Handle property handovers and maintain accurate audit trails
• Attend client meetings to report on progress and portfolio updates

Skills & Experience:

• Strong customer service background is essential
• Clear and professional communication skills
• High attention to detail and excellent time management
• Knowledge of the property sales and conveyancing process