Client Experience Manager

Client Experience Manager – London, West End
Prestigious Commercial Office Space

Interview date: Thursday 12th June

Are you passionate about delivering exceptional service and creating memorable experiences? We’re looking for a Client Experience Manager to lead a high-performing team in a premium Central London workspace.

You'll be the face of a renowned, service-led business, responsible for ensuring every client journey—from first impression to lasting relationship—is seamless, professional, and exceeds expectations.

Successful applicants will ideally be immediately available or have no more than a 4 week notice period.

Key Responsibilities:

• Champion a first-class customer experience and foster an inclusive, high-energy service culture
• Lead and inspire a client-facing team to uphold industry-leading hospitality standards
• Drive occupancy, client retention, and satisfaction (NPS) through personalised service and engagement
• Collaborate across teams to deliver service excellence, revenue targets, and business growth
• Manage day-to-day operations, team development, and ensure building presentation and security standards are met

What You’ll Bring:

• Strong leadership and interpersonal skills with a passion for people
• Experience in client service or hospitality-led environments (B2B or B2C)
• Commercial acumen and a proactive mindset to identify growth opportunities
• Emotional intelligence, adaptability, and a commitment to continuous improvement

If you’re ready to make a lasting impact through service excellence, we’d love to hear from you!